Email & Collaboration Industry Fortnightly: July 17, 2019

Open Source Slack Alternative Mattermost Gets $50M Funding (itsfoss.com)

Mattermost is an open source Slack alternative. This is slightly old news but I did find this article interesting because of its emphasis on the open source angle, which I find relevant with the influential open source community.

Microsoft Teams overtakes Slack with 13 million daily users (www.theverge.com)

The battle for team chat in the workplace is heating up just as Slack gets ready for its IPO. Few people thought Microsoft could build a great alternative to Slack 2.5 years ago. Google is also improving Hangouts Chat with a Gmail integration. For another perspective, make sure to also read “Why has Microsoft Teams overtaken Slack with 13 million daily users?” by Jason Lemkin.

Office 365 banned from some German schools, Google Docs and iWork also ruled out (9to5mac.com)

Heatmaps, Day-by-Day Activity and More Detailed Top Interactions!

We’ve just launched an update to Email Meter!

Firstly, we’ve swapped our old Messages by Day and Messages by Hour metrics for 2 more intuitive and informative metrics:

Busiest Hours

These heatmaps allow you to see how busy each hour of your day is on average throughout the report period, meaning you can hone in on those busiest hours where you need to assign more people to your inbox, or see when you’re at your most productive!

Hover over any hour to see the specific numbers for that hour.

Sent and Received by Day

These two charts plot your activity day by day, showing you each day of your report period and allowing you to see any spikes in incoming emails or lulls in productivity.

Great for seeing how any events over the month (or any other report period) have affected workload or productivity, as well as for any measures taken, like new hires or changes in workflow.

We’ve also split the messages figure given in our Top Interactions metric, meaning you can now see both sent and received, as well as allowing you to see these figures for all of your contacts in Premium!

Perfect for pairing Best Contact Times with Gmail’s new email scheduling feature…. but that’s for another post (stay tuned! 😉).

Lastly, we’ve added tooltips to our metrics which give a quick explanation of what each measures and how, as well as a link to a Help Centre article for each – but if you have any questions at all, please feel free to get in touch with the chat bubble in Email Meter or by emailing us at hello@emailmeter.com!

Email & Collaboration Industry Fortnightly: July 3, 2019

Putting A Price On Chat: Slack Stock Jumps On First Day Of Trading

Slack’s IPO has definitely made the rounds in the collaboration world. This post contains some interesting metrics:

– Slack has 10 million users with 3 million being paid users.
– 88,000 customers, with 575 customers paying $100,000 or more in ARR and accounting for approximately 40% of total revenue.
– $400 million in revenue

With Slack’s Buzzy IPO, Email Takes Another Hit

I think the headline is designed to attract clicks, but the article does contain some super interesting usage stats for Microsoft for Teams, Facebook’s WorkPlace, Webex, etc.

Microsoft bans Slack and discourages AWS and Google Docs use internally

On the one hand, I understand that all companies, especially big ones like Microsoft, need to control where their important data goes. However, it seems a little extreme to ban most versions of Slack and require a “business justification” for any use of Google Docs. Even Microsoft-owned GitHub is discouraged for “Highly Confidential types of information, specs or code.”

If Slack is so good, why are so many companies trying to fix it?

Another “clickbait-y” headline, but still an interesting read about the pros and cons of internal chat in the workplace.

Gmail’s API lockdown will kill some third-party app access, starting July 15

We’ve been working hard the last few months preparing for this.

Trump officials weigh encryption crackdown

The Trump administration is said to be considering a ban to end-to-end encryption, which would affect services like WhatsApp, Apple’s Messages etc

Google working on ‘Fast Share,’ Android Beam replacement and AirDrop competitor

AirDrop is a very useful tool, and it’s interesting to see Google develop yet another competitor. The ubiquitousness of Android makes this feature very interesting, but it’s not clear whether it’ll work on non-Nexus devices.

Email & Collaboration Industry Weekly: June 19, 2019

We’ve decided it would be better to post this blog every two weeks so we can pack more news in to one sitting! The next issue will be on July 3.

Facebook Unveils Libra Cryptocurrency, Targeting 1.7 Billion Unbanked

Facebook is going all in with crypto and launching a new token: Libra. It’s interesting that you won’t need a Facebook account to use Libra. The Libra Association will be the governing body and Facebook will be just one equal member of the Association, along with others like Union Square Ventures.

Gmail is not a telecommunications service

The German government has lost in court against Google. They were trying to apply a law meant for telcos to Gmail. The European Court of Justice has rejected this argument.

Some day 😅

See you in two weeks! 🙂

4 New Advanced Filters

We’ve done it…introducing 4 new advanced filters for Email Meter Premium. Now you’ll be able to exclude or include any of these parameters:

  • Intradomain: Emails which are sent within your own domain, allows you to exclude internal traffic from your reports
  • Label: Starred or Spam
  • Status: Archived or Trashed, filtering for archived can be particularly useful for seeing how well you are managing inbox zero
  • Gmail Tab: Personal, Social, Promotions, Notifications or Forums

As well as the advanced filters we already had:

  • Domain: Include or exclude an entire domain from report
  • Specific Address: Include or exclude a specific email address from report

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Advanced Filters allow you to target only the specific data you want to see in your reports. For a more in-depth explanation on how the work, check out our Help Center.

Email & Collaboration Industry Weekly: June 12, 2019

Internet Trends 2019 (www.bondcap.com)

Mary Meeker’s Internet Trends Reports are a classic in the industry. I found the 2019 web version hard to navigate so I’m posting a link to the PDF.

Salesforce is Acquiring Tableau for $15.7B (meltano.com)

Another week, another big acquisition in the analytics and business intelligence space. But I’m not sure it’ll be such a great fit, with Tableau mostly being an on-premises tool while Salesforce is the standard-bearer for all things cloud and SaaS.

Google To Buy Data Firm Looker For $2.6 Billion To Boost Cloud Offerings (www.forbes.com)

“The combination of Google Cloud and Looker will enable customers to harness data in new ways to drive their digital transformation,” Google Cloud CEO Thomas Kurian, said in a statement.

Identity is dead (www.constellationr.com)

What’s the difference between ‘digital identity’ and ‘real life identity’?

Email & Collaboration Industry Weekly: June 5, 2019

Get G Suite adoption and collaboration insights with Work Insights, now generally available

Work Insights, Google’s collaboration analytics tool for G Suite Enterprise customers, just left beta. Interestingly, it also shows data about Microsoft Office usage.

Apple introduces ‘Sign in with Apple’ to help protect your privacy

More sign in options are always welcome, but will Apple Sign In work for people without iPhones? Also, according to the App Store review guidelines update, Sign In with Apple will be required for any iOS app with a single-sign in button.

G Suite Migrate beta now supports migrations from Box

Google is improving G Suite Migrate, a tool launched a few months ago to help admins plan migration projects. It is built on technology from Google Cloud’s AppBridge acquisition in 2017.

Open Up Vs Break Up

 

Some politicians, like Senator Warren, advocate breaking up Google and other large tech companies (“big tech”). Personally, I agree with Fred Wilson when he says that that “feels like a very 19th/20th century move”. However, I’m not sure the best solution is to force Twitter to keep their API open and free. Ideally, it should be very easy to start a company and compete with Twitter.

BBM is shutting down today, here’s five solid alternatives

 

“BBM, or Blackberry Messenger, (…) was massive in the mid-2000s.” “It finally made the jump from Blackberry devices to iOS and Android way back in 2013 but has struggled to gain any real traction.”

Google Drive limiting third-party access to user data as part of Project Strobe

“Similar to Gmail last October, Google is locking down what apps can access user data and verifying the authenticity of those that do.”

The end of mobile

“That’s where we are now – we try to work out what it means that almost everyone has a phone or a smartphone”

Many more insightful tweets in the thread. This makes me think that our own experience using Slack at ShuttleCloud is maybe so good because we’re small. I’ve heard that it gets chaotic in bigger companies. Also, short voice messages apps and Discord seem to be winning more business users.

Business Hours for More Accurate Metrics

Drum roll please 🥁…. Business Hours are here!

We want to give you the most accurate metrics and that’s why we have come out with business hours. If you are using Email Meter to measure your email productivity for your corporate email, it only makes sense to take into account your specific hours of business when measuring your response times.

Set Up

To edit your business hours just go to your settings, enable “Business Hours” and add your schedule. You can specify different working hours for each day by adding more rows using the “+”.

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Understanding how it works

Business Hours refer to the working hours of your company. When enabled, any emails that come in or are replied to outside of your working hours, will not be timed by Email Meter.

If you work 8-5, an email received at 1pm and answered at 9pm, will be counted as a 4 hour response time.

If you receive an email outside of business hours, for example at 7am, and answer at 9pm, the response time is 9 hours.

Business hours is only available on Email Meter Premium. To upgrade, click here.

Email & Collaboration Industry Weekly: May 29, 2019

Google’s Messages app surpasses 500 million Play Store installs

From the article: “This number is significant because Google doesn’t require phone makers to pre-install this app”.

Google’s Duplex Uses A.I. to Mimic Humans (Sometimes)

15% of all Google Duplex calls require human intervention and 25% actually start with a human caller, so I find it amazing that Google is offering this service for free. Maybe this is Google’s way to train their AI?

WhatsApp users will start seeing in-app ads within ‘Status’ feature from 2020

Latest WhatsApp beta adds Share to Facebook, QR code contact adding features

WhatsApp QR code ‘add contact’ functionality could be a real timesaver for adding new contacts.

Decentralized Domain Registry Raises $4 Million From Draper, Boost VC

In my opinion, the domain name system is an important part of the identity problem online. Unstoppable Domains could be a solution, a “safe haven for toxic content or illegal use cases” or… both 🙂

Managing communication tools in distributed companies

This is a very interesting practical example of how a mid size company has designed its internal collaboration/communication infrastructure. (Full disclosure: ShuttleCloud is a proud TechStars grad and they remain one of our top clients ☺️)

First stable Tor Browser build now available on Android

It’s great to see that this important privacy tool is now officially available in Android.

The Most Expensive Lesson Of My Life: Details of SIM port hack

This type of hack is becoming more frequent. Telecom companies need to strengthen their security protocols against social engineering, but it also shows the importance of identity management online.

The Tech My Toddler Will Never Know: Six Gadgets Headed for the Graveyard

From the article: “Sorry, email still exists in the future.”

Email & Collaboration Industry Weekly: May 22, 2019

Why WhatsApp Will Never Be Secure

Does WhatsApp’s end-to-end encryption guarantee privacy and security? This is an interesting post by the founder of Telegram, who might be biased of course.

Google opens Safety Engineering Center in Munich to lead global privacy initiatives

German engineers are very privacy-focused, so this makes a lot of sense and we hope it means that Google will get very strong privacy controls.

Report: Google to cease business w/ Huawei, pull Play Store, Google apps, Android updates

According to the report, future Huawei devices won’t have access to any Google services, including Play Store.

Google’s former Global Lead of Privacy Technology says there was no backdoor for the NSA.

Inside Google’s Civil War

“Activists inside Google are relying on traditional labor organizing tactics but their demands are not just the typical wage or benefits ask”. “It’s about much more than a paycheck… they want a say in and control over the products they build.”

Google Nest announces they will stop supporting Works with Nest