4 New Advanced Filters

We’ve done it…introducing 4 new advanced filters for Email Meter Premium. Now you’ll be able to exclude or include any of these parameters:

  • Intradomain: Emails which are sent within your own domain, allows you to exclude internal traffic from your reports
  • Label: Starred or Spam
  • Status: Archived or Trashed, filtering for archived can be particularly useful for seeing how well you are managing inbox zero
  • Gmail Tab: Personal, Social, Promotions, Notifications or Forums

As well as the advanced filters we already had:

  • Domain: Include or exclude an entire domain from report
  • Specific Address: Include or exclude a specific email address from report

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Advanced Filters allow you to target only the specific data you want to see in your reports. For a more in-depth explanation on how the work, check out our Help Center.

Email & Collaboration Industry Weekly: June 12, 2019

Internet Trends 2019 (www.bondcap.com)

Mary Meeker’s Internet Trends Reports are a classic in the industry. I found the 2019 web version hard to navigate so I’m posting a link to the PDF.

Salesforce is Acquiring Tableau for $15.7B (meltano.com)

Another week, another big acquisition in the analytics and business intelligence space. But I’m not sure it’ll be such a great fit, with Tableau mostly being an on-premises tool while Salesforce is the standard-bearer for all things cloud and SaaS.

Google To Buy Data Firm Looker For $2.6 Billion To Boost Cloud Offerings (www.forbes.com)

“The combination of Google Cloud and Looker will enable customers to harness data in new ways to drive their digital transformation,” Google Cloud CEO Thomas Kurian, said in a statement.

Identity is dead (www.constellationr.com)

What’s the difference between ‘digital identity’ and ‘real life identity’?

Email & Collaboration Industry Weekly: June 5, 2019

Get G Suite adoption and collaboration insights with Work Insights, now generally available

Work Insights, Google’s collaboration analytics tool for G Suite Enterprise customers, just left beta. Interestingly, it also shows data about Microsoft Office usage.

Apple introduces ‘Sign in with Apple’ to help protect your privacy

More sign in options are always welcome, but will Apple Sign In work for people without iPhones? Also, according to the App Store review guidelines update, Sign In with Apple will be required for any iOS app with a single-sign in button.

G Suite Migrate beta now supports migrations from Box

Google is improving G Suite Migrate, a tool launched a few months ago to help admins plan migration projects. It is built on technology from Google Cloud’s AppBridge acquisition in 2017.

Open Up Vs Break Up

 

Some politicians, like Senator Warren, advocate breaking up Google and other large tech companies (“big tech”). Personally, I agree with Fred Wilson when he says that that “feels like a very 19th/20th century move”. However, I’m not sure the best solution is to force Twitter to keep their API open and free. Ideally, it should be very easy to start a company and compete with Twitter.

BBM is shutting down today, here’s five solid alternatives

 

“BBM, or Blackberry Messenger, (…) was massive in the mid-2000s.” “It finally made the jump from Blackberry devices to iOS and Android way back in 2013 but has struggled to gain any real traction.”

Google Drive limiting third-party access to user data as part of Project Strobe

“Similar to Gmail last October, Google is locking down what apps can access user data and verifying the authenticity of those that do.”

The end of mobile

“That’s where we are now – we try to work out what it means that almost everyone has a phone or a smartphone”

Many more insightful tweets in the thread. This makes me think that our own experience using Slack at ShuttleCloud is maybe so good because we’re small. I’ve heard that it gets chaotic in bigger companies. Also, short voice messages apps and Discord seem to be winning more business users.

Business Hours for More Accurate Metrics

Drum roll please 🥁…. Business Hours are here!

We want to give you the most accurate metrics and that’s why we have come out with business hours. If you are using Email Meter to measure your email productivity for your corporate email, it only makes sense to take into account your specific hours of business when measuring your response times.

Set Up

To edit your business hours just go to your settings, enable “Business Hours” and add your schedule. You can specify different working hours for each day by adding more rows using the “+”.

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Understanding how it works

Business Hours refer to the working hours of your company. When enabled, any emails that come in or are replied to outside of your working hours, will not be timed by Email Meter.

If you work 8-5, an email received at 1pm and answered at 9pm, will be counted as a 4 hour response time.

If you receive an email outside of business hours, for example at 7am, and answer at 9pm, the response time is 9 hours.

Business hours is only available on Email Meter Premium. To upgrade, click here.

Email & Collaboration Industry Weekly: May 29, 2019

Google’s Messages app surpasses 500 million Play Store installs

From the article: “This number is significant because Google doesn’t require phone makers to pre-install this app”.

Google’s Duplex Uses A.I. to Mimic Humans (Sometimes)

15% of all Google Duplex calls require human intervention and 25% actually start with a human caller, so I find it amazing that Google is offering this service for free. Maybe this is Google’s way to train their AI?

WhatsApp users will start seeing in-app ads within ‘Status’ feature from 2020

Latest WhatsApp beta adds Share to Facebook, QR code contact adding features

WhatsApp QR code ‘add contact’ functionality could be a real timesaver for adding new contacts.

Decentralized Domain Registry Raises $4 Million From Draper, Boost VC

In my opinion, the domain name system is an important part of the identity problem online. Unstoppable Domains could be a solution, a “safe haven for toxic content or illegal use cases” or… both 🙂

Managing communication tools in distributed companies

This is a very interesting practical example of how a mid size company has designed its internal collaboration/communication infrastructure. (Full disclosure: ShuttleCloud is a proud TechStars grad and they remain one of our top clients ☺️)

First stable Tor Browser build now available on Android

It’s great to see that this important privacy tool is now officially available in Android.

The Most Expensive Lesson Of My Life: Details of SIM port hack

This type of hack is becoming more frequent. Telecom companies need to strengthen their security protocols against social engineering, but it also shows the importance of identity management online.

The Tech My Toddler Will Never Know: Six Gadgets Headed for the Graveyard

From the article: “Sorry, email still exists in the future.”

Email & Collaboration Industry Weekly: May 22, 2019

Why WhatsApp Will Never Be Secure

Does WhatsApp’s end-to-end encryption guarantee privacy and security? This is an interesting post by the founder of Telegram, who might be biased of course.

Google opens Safety Engineering Center in Munich to lead global privacy initiatives

German engineers are very privacy-focused, so this makes a lot of sense and we hope it means that Google will get very strong privacy controls.

Report: Google to cease business w/ Huawei, pull Play Store, Google apps, Android updates

According to the report, future Huawei devices won’t have access to any Google services, including Play Store.

Google’s former Global Lead of Privacy Technology says there was no backdoor for the NSA.

Inside Google’s Civil War

“Activists inside Google are relying on traditional labor organizing tactics but their demands are not just the typical wage or benefits ask”. “It’s about much more than a paycheck… they want a say in and control over the products they build.”

Google Nest announces they will stop supporting Works with Nest

Best Enterprise Email Providers in 2019

Email is today an essential tool for both internal and external communication in companies of all sizes. Whether you are a freelancer or operate a 100,000-employee company, you need a good email provider. Here, we present you with the top email providers for enterprise and business users in 2019.

Need to migrate between providers? ShuttleCloud is the leading email migration provider, and can help you seamlessly copy all your emails onto your new provider.

1. G Suite by Google

Gmail is widely recognized as the undisputed champion in consumer email. But Gmail, as a product, is also used it in organizations of all sizes, from one-person companies to big banks with thousands of employees.

G Suite packs Gmail, Google Drive (with Spreadsheets, Docs, file storage and sharing, and more), Google Calendar and many more products and features — all under your own company’s domain, white-label branding, and an extensive array of management settings and features for advanced enterprise usage.

Pricing starts at US $ 6 / month / account for the Basic plan. Depending on your requirements, especially regarding data retention and other advanced features, you may need the Business plan, which starts at US $ 12 / month / account.

Whether you need a certified G Suite partner to ensure a smooth operation within G Suite, or are looking for help migrating emails from any provider into G Suite, ShuttleCloud has a solution for you.

2. Office 365

Office 365 is the answer to G Suite by Microsoft. While the email product is not as advanced as Google’s offering, its strong selling point is the inclusion of the quintessential Microsoft Office suite —including Word, Excel and more— in most of the plans. In addition to the licenses for desktop software, Office 365 also works with Exchange access (useful if you live and breathe Outlook!), and comes with browser-based versions of Excel and Word, as well as OneDrive, for enhanced collaboration, file storage and sharing.

Pricing starts at US $ 150 / year / account (with a 1-year commitment, or $ 15 / month without commitment). While the pricing is not as competitive as Google’s, Office 365 is a great option if you are coming from a hosted or in-house Exchange solution and need an easy migration path to the cloud, or if you rely heavily on Microsoft Office licenses for desktop software and want to leverage this new licensing model.

3. Zoho Mail

If you are looking for the most affordable solution that will enable you to send and receive email with your own domain, then Zoho Mail, which starts at US $ 12 / year / account, is undoubtedly the most affordable option in the market. Zoho Mail also includes Contacts, Calendar, Notes, Tasks and Bookmarks.

However, unlike with Office 365 and G Suite, office automation is not included in the most basic package—but you can switch to Zoho Workplace, including email and productivity tools, for only US $ 36 / year / account (or US $ 4 / month / account).

4. FastMail for Business

If you’re looking for only contacts, calendar and email in a hosted cloud —with no productivity suites and no cloud-storage offerings alongside—, and value a strong focus on privacy and security, then FastMail is a good choice for you. Starts at $ 50 / year / account (or $ 5 / month / account) for an account with a custom domain.

5. ONLYOFFICE

While its offering is heavily focused on office productivity, including very advanced Word, Excel and PowerPoint browser-based competitors, ONLYOFFICE’s cloud-based offering also includes email with your own domain. Price varies depending on the number of accounts and your commitment, however, you can expect to pay around US $ 36 / year / account, and includes email, document management, cloud-based office suite, calendar, CRM and more.

Email & Collaboration Industry Weekly: May 15 2019

Android Pie hits 10% adoption ahead of schedule, 2.5 billion Android devices now in the wild

5 billion Android devices… that’s a lot!

Slack is adding email conversations and calendar integrations.

Email is not going away anytime soon and it looks like Slack wants to play nice with it.

The 8-Figure Email Newsletter — Morning Brew

We’ve heard great things about Morning Brew for advertisement purposes and it’s interesting to see that an email newsletter can still be a great business in 2019.

Microsoft Launches Decentralized Identity Tool on Bitcoin Blockchain

Identity online is a hard problem both for businesses and consumers and it’s interesting to see Microsoft try to tackle it with a bitcoin-based solution.

Google Pay adds Gmail importing for automatically adding tickets, loyalty cards from your inbox

Google keeps working hard on making Gmail be the future of email.

Latest WhatsApp beta adds Vacation Mode that allows you to ignore, fully mute archived chats

WhatsApp can be intrusive and these are probably going to be welcome features.

Email Statistics Straight From Your Gmail Inbox

Introducing the Email Meter Add-on. Getting email statistics is now easier than ever, you don’t even have to leave your inbox!

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With the new Email Meter Add-on for Gmail, you can get both thread and user specific statistics. To access thread data, simply click into any email thread and click the Email Meter icon on the right-hand bar.Screen Shot 2019-05-10 at 12.56.58 PM

Under this view, you’ll be able to see the number of messages, participants, domains involved, and more thread details.

To access more robust statistics, simply connect to your Email Meter account or create an account within the add-on.  

After it has been successfully connected you can click into a participant’s profile to gain insights into your interactions with that specific person. Discover your:

  • Average response time
  • Total messages sent
  • Total messages received
  • Best contact time to reach this person

Get started today and optimize your inbox using your own statistics. Install the add-on through the G Suite Marketplace or get it directly from your inbox when you click “Get Add-ons” and search for Email Meter.

Email Meter Add-on for Gmail:

https://gsuite.google.com/marketplace/app/email_meter_for_gmail/911213485616

 

Email Meter has a new look!

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We are pleased to announce our completely new website and branding!

We’ve introduced a modernized look and a simplified logo which further represents who we are and what we do – Experts in Email Data Analysis, simplifying your email data and presenting it in a way that is clean, precise and easy-to-understand.

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We are striving to offer the smartest and most advanced email analytics possible, drawing on the expertise and experience of our team, and are ensuring our brand values reflect this.

The new look coincides with some new updates and features we have just released. For example: a highlight of specific metrics, showing the changes month to month, so you can see where you are doing well, and where you need to improve.

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We are also introducing new and important features, such as our new Advanced Filters that are now available to Premium users. With Advanced Filters, you can generate Custom Reports including (or excluding) data from a specific email address or domain you interact with – allowing you to hone in on the exact data you need to ensure you and your team’s efficiency.

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Our range of solutions for enterprise customers has also been expanded and updated. By offering customised dashboards and visualisations, we can tailor our product to match our customer’s personal needs.

We can now connect your email data with other sources of data using the software of your choice, for example, Google Data Studio, Tableau, Power BI, Looker etc. Additionally, our team can produce fully customized metrics that are relevant to your business needs.

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The whole team has been excited about these changes for weeks, and we’re so happy to finally share this with you!

There are many exciting developments planned in the coming months for Email Meter to solidify ourselves as the leading tool in Email Data Analytics, and we will be sure to share these with you as they are released.

Want to know more about your email activity?

Do you have an issue with your email productivity or analysis?

Do you think a custom-built dashboard showing you the exact information you need for your team could help you further advance your business and meet your targets?

You can reach us any time at hello@emailmeter.com – we are always happy to answer any questions or jump in a call with you to see how our Analytics Experts can build the right dashboard for you!