Email & Collaboration Industry Weekly: June 19, 2019

We’ve decided it would be better to post this blog every two weeks so we can pack more news in to one sitting! The next issue will be on July 3.

Facebook Unveils Libra Cryptocurrency, Targeting 1.7 Billion Unbanked

Facebook is going all in with crypto and launching a new token: Libra. It’s interesting that you won’t need a Facebook account to use Libra. The Libra Association will be the governing body and Facebook will be just one equal member of the Association, along with others like Union Square Ventures.

Gmail is not a telecommunications service

The German government has lost in court against Google. They were trying to apply a law meant for telcos to Gmail. The European Court of Justice has rejected this argument.

Some day 😅

See you in two weeks! 🙂

How to Get a Free Weekly Report with Email Meter

If you dig a little deeper into how you use your email, you can really increase your productivity or even free up some valuable time.

Email Meter allows you to learn your emailing habits which in turn can change the way you, or your staff, organize the day. Many teams and individuals around the world have benefited from gaining this important knowledge and making themselves as productive as possible.

Email Meter has always offered a free monthly report but now you can also home in on a week for no extra cost. This will enable you to view your email data in a different way and give you the insight you need to increase productivity.

To enable it, first, go to “Settings” by clicking the cog on the bottom left hand of your screen:

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Then, enable the “Weekly report” setting:

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Once you’ve done that, a new tab will show up under the “Report” section.

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That’s it! You can now access your Weekly report — for free. And remember that you can also get custom-ranged reports with our Premium offering, which starts at US $15 / mo, and is also available for Teams.

Sign up now to get free email analytics and statistics sent to your inbox.

You’re just minutes away from being more productive!

How to Improve Email Response Times

How to Measure (and Improve) Email Response Times with Email Meter

The modern business is nothing without a viable web presence, a good customer relations policy and an online platform where the two can come together. A large part of consumer to business interaction takes place through private messaging systems like email… And if you are not answering your messages fast enough, then you are missing out on customers.

Analytical Data about Email Response Times Provided by Email Meter

Email Meter is a new tool you can use to measure your own firm’s ability to answer emails and settle problems. This measuring process can help you highlight areas where your team does well, while simultaneously identifying employees, teams or departments whose response times may be on the slower side of the scale. Using this process you are able to identify customers most likely to be kept waiting and treat them with high priority status to get their case dealt with quicker.

Email response time measurement is a great tool for productivity measurement. It allows you to easily identify which areas you are failing in and gives good indications as to why this might be.

Email Meter – The Features

Email Meter provides you with automated reports on your email usage, inclusive of statistics related to how you use your email. It provides a graphic interpretation of your overall email traffic, enabling you to review all the data at a glance. Email Meter will track your average response time, analyze your most important messages and break down all of that raw data into key metrics to help you improve your Email system.

You already streamlined your production process, your sales process and your human resources process — why not streamline your email process, too?

If you want to stay ahead of the digital world then this is the business trend you ought to be following right now. Email Meter helps you quantify employee performance in a way that provides a steady flow of feedback on consumer wants and needs.

How Email Meter Could Be Helping You

Email Meter can be used by:

  • Support teams who want to measure their workload, their response times, and to provide better service as a result.
  • Sales Managers who use Email Meter to measure the responsiveness and activity of their sales teams.
  • Companies of all types, that leverage Email Meter to measure employee productivity and produce elaborate reporting on their performance to determine staffing needs.

How To Get Email Meter Now, For Free

Perhaps the best part about Email Meter is that it is you can use it for free—forever!

If you have a Gmail or G Suite account, then you can get a free monthly report delivered to your inbox. If you need more, don’t worry — you can get Email Meter Premium, which will give you access to team reports across multiple accounts, data export, custom range reports and more.

So what are you waiting for? Go to Email Meter now and get started!

How to Get Your Gmail Statistics Report for 2018

A major concern of many Gmail and G Suite users is that there is no way to keep track of your email usage – at least not without some help.

So, what happens when you need statistics about the emails you and your team sent and received within a given period?

Or perhaps, you need to get an idea of your team’s response time – a critical metric for customer-facing employees.

Or even, monitor how much time you’re spending on email-related tasks?

That’s exactly the problems we set out to solve with Email Meter. Our goal is to provide the over 1 billion monthly Gmail users an intuitive, one-click, analytics tool that helps them understand their Gmail behavior.

So, how do you use Email Meter?

First, you will have to sign up with the Google account —G Suite or Gmail— you want to track.

Once, you’re signed up with our free plan, your last month’s email report is automatically generated. Please note, however, if you’re interested in a report for a custom time period, such as a Yearly Report you will have to upgrade to the Premium plan to unlock the Custom Report feature. Don’t worry, you can cancel at any time — but we’re sure you will love it!

A Walk Through Your Report View

On the left-hand side of the report is an intuitive, easy to use navigation panel. You’ll find the “Monthly report” – which is the default tab; then the Weekly report tab if you have enabled it in settings, and the “Custom report” tab, which you will need to use if you want to generate a Yearly Report, such as a Full Report for your Email Usage in 2018.

Report Summary

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Predominantly displayed on the first roll of the report is a summary that gives you a bird’s eye view of your account within a selected time interval.

You see the total number of Messages Sent, the Number of Recipients, your Average Response Time, total Messages Received, and number of Senders.

Messages by Day and Hour

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Another data point on the report is the Messages by Day and Hour. The app presents the data in a neat histogram that shows side by side the busiest days and time of the day for you.

From here you can see which days of the week and time of day you receive and send emails the most. A handy feature that allows you to optimize your work. 

Time Before First Response

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Want to know how fast your team replies to messages? You can also see your Quickest Response Time and Average First Response Time in your report.

Email Replies

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The tool helps you see how many of the emails you send out are replied to, and how many of them go unanswered.

You get an intuitive pie chart display with the number of emails you replied and the number of emails that were left unanswered. Often, you get involved in threaded emails – you can see those too; plus, the number of New Threads you replied. The report also shows you how many direct emails you got versus the number you were copied in.

Top Interactions

The best feature by far in the report is the Top Interaction section where the email addresses of those who have the most conversations are listed in a cool table in addition to the number of messages, best contact time, and your response time.

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This section in effect, helps you see who you are spending the most time with, the best time to contact them.

More and more

If you need to obtain additional information from what’s already present in your report, don’t fear! There’s an Export CSV button that will make it possible to import all your data onto your favorite Spreadsheet software, and do anything you wish with it.

If you need additional information from a Team, or need to analyze several email accounts at the same time, don’t worry: Email Meter Premium now supports Teams as well, so you can see the report for your account or for anyone else in your team.

Email Meter enables you to analyze your Gmail usage visually, and from the insight gained, you can then optimize your productivity & that of your team.

Start using Email Meter now — for free!