We changed our name, but not our passion. Gmail Meter now becomes Email Meter

GmailMeter-2-Email-Meter

Companies change their names and the names of their products for various reasons, such as mergers and acquisitions or responding to a transitioning industry landscape. Renaming a product name, as is our case, can also serve to better reflect a product’s core benefit, services, and value proposition; a change can bring the name into alignment with the company’s mission, culture, and philosophy.

On 22nd March 2018, Gmail Meter is changing its product name to Email Meter in all the markets the products operates in. This is a natural change, since most people already know that Gmail is one of the best of breed email providers, but not the only one. Everyone would understand that is therefore a declaration of our future product strategy ;-).

So, we are changing our name but… is there any other change? No. Only our name. That’s it. You’ll keep receiving your email reports to your inbox as normal, with the only change being the logo and app copy.

Our new internet addresses will be:

And these are our new social networks urls:

The company brand will continue to operate in its current structure, and your contacts will remain unchanged. Other than these visible changes, there is no change in ownership and no change in staff.

Want to get more involved with this change and help us? Share this post! Share your next Email Meter monthly report on social networks!

Should you have any questions about our brand change, don’t hesitate to contact us at hello@emailmeter.com.

Customer satisfaction dropped in 2017. Is your team doing its best to improve it?

pexels-photo-532254

When a customer requests information from a company to decide whether to acquire one of its products, or when he needs a problem with one of its services to be solved urgently, the company needs to provide help quickly and efficientlyTherefore, it is vital that its customer service team be prepared to provide an adequate response, and in the shortest time possible.

In order to improve customer satisfaction, it is also essential to constantly monitor the team’s work. But, are customers satisfied with the servicethat companies are providing? What can be done to improve that satisfaction? There is still room for improvement in customer satisfaction. The company LiveChat recently published a report on Customer Service containing some interesting information about degrees of satisfaction in 2017. To do this they collected data provided by 21,000 companies in 22 industries, using different support tickets and live chats, along with some of their sales and customer service tools. To be exact, they analysed 334 million chats and 17 million tickets.

The main conclusion of this report was that, in general, customers are satisfied: on average, customer satisfaction was 83.54%. Although this data is positive, there is still room for improvement. And, unfortunately, it was down off the previous year: in 2016, customer satisfaction was at 86.35%.

The report also indicates that, when it comes to meeting customers’ online requests, not all companies are equally effective. Of those analysed, technological companies were those satisfying customers most: the level at software companies was 90.6%; web hosting, 89.6%; and at IT, 86.8%.

Companies’ size also impacts the service they provide their customers: small (one to nine employees) and medium-sized (between 10 and 49) companies had the lowest customer satisfaction rate, at 81%, which shows that they still have to improve their service.

Another report produced by the company Superoffice, specialising in CRM products, reached even more pessimistic conclusions. The company sent two questions to 1,000 companies, asking them for their telephone numbers and the location of price information on their website.

Surprisingly, 62% of companies did not even respond to the email sent to customer service. In addition, 90% did not let the user know that their email had been sent successfully, through a confirmation message. As for the average response time amongst the companies that answered, it was 12 hours and 10 minutes. The fastest answer was in one minute, and the slowest took 8 days. Thus, as you have seen, customer service continues to be unfinished business for many companies.

pexels-photo-265651-1024x678

Are you taking the optimal measures to satisfy your customers?
As we have said, there is still room for improvement to make customer service more effective and, obviously, the response rate to emails should be 100%. If you lead a team charged with it, you have to ask yourself if the way you are organising it is ideal, and whether you monitor your team’s results and analyse its performance adequately.

For example,evaluating the average response time to a customer service email is a great help, as customers are more satisfied if they get a quick response. Customer service teams should dither about responding quickly or in the best possible way, as the important thing is for the first response to the customer to arrive in just a few seconds, and for the team to, later, have the necessary tools to solve the customer’s problem or answer his question in the shortest time possible.

That is, it is not necessary to fulfil all his requests in one’s first email, but rather to interact with the customer as quickly as possible, to start the conversation with him. Knowing the number of customer service emails that arrive, either through support tickets or other channels, can also be very beneficial. By analyzing email volume and response times you will be able to know whether your team is able to satisfy all customers quickly, or whether, on the contrary, it is necessary to hire more staff, or change your strategy to meet demand.

Awareness of the best time to contact customers (according to our data, morning is best) can also make communication with them more successful, especially when acting proactively. It is also a good idea to establish a criterion to ask your customers themselves about their degree of satisfaction.

To be able to monitor all this data, Gmail Meter can be very useful. Thanks to its detailed analytics on the team’s inboxes, it is possible to measure their performance and act to improve the customer’s experience, to strive for a 100% satisfaction rate. You can improve customer satisfaction by monitoring the average response time of your team’s inboxes. Try emailmeter.com.

UX/UI & Interface Designer? help us grow Gmail Meter. Join the team!

We’re looking for an Interface Designer to help us grow Gmail Meter!

After receiving tons of feature requests from our loyal users, we’ve done our customer development homework and are building a premium version and doubling down on growth. We have an ambitious vision and the next step is growing our team with the addition of a designer. If you love Gmail Meter and are excited about building its future with us, we want to hear from you!

Apply here to this opening.

Desired Skills & Experience 

We’re looking for someone who combines a strong knowledge of accessibility, UX & UI best practices to build intuitive user experiences. A user-centered designer for Gmail Meter must:

  • Familiarized (according to the context) with methodologies such as Agile (Scrum), Lean (Startup), Design Thinking (UCD).
  • Knowledge about user and people research, usability test, analysis heuristics, conceptualization, information architecture, wireframing, design interface, prototyping and generation of documentation.
  • Knowledge of responsive design methodologies, CSS3, as well as HTML5. Knowledge of frameworks such as Bootstrap or Foundation (or others).
  • Knowledge of visual design theory (color, typography, composition, reticles …) and of the fundamentals of interaction.
  • Knowledge on generation of style guides, application of patterns and systems of design (atomic design, component-driven development)
  • Good use of Sketch as well as complementary tools for different processes (for example InVision, Zeplin, Marvelapp, Principle, UxPin, JustInMind etc.)
  • Rapidly test and iterate designs.
  • Work closely with developers & other stakeholders to create the best product.
  • Love to have fun!

What you can expect from us

  • We’re all in this together. We will treat you as a responsible person and you will have a lot of freedom regarding schedule, vacations and work style. We’re not a typical company. This is more than just mere lip service. We believe in a horizontal model, which means that everyone on the team has a big influence on the whole company. Everyone contributes, and when something is wrong, anybody can bring it up and we all fix it.
  • We are committed to attacking challenging problems and helping you solve them. After all, we want you to learn, not drown.
  • Holidays are unrestricted: we work with rested people and bright minds, not with chair-warming zombies.
  • You’ll have a flexible schedule, with the only obligation to attend our daily meeting.
  • Your health is very important, so we also provide private medical insurance, including dental care.
  • We have a budget for books, as well as attending and organizing conferences.
  • Once a week we receive a massage, did we already mention that we like working with people that are well-rested?
  • We have two offsites per year.
  • We take care of lunch every day.

More about our thoughts on people and teams.

Apply here to this opening.

About Us  

Gmail Meter is a product of ShuttleCloud, the software platform that powers consumer email migration and contacts import for some of the biggest technology companies, including Google, Comcast, and Yahoo. Our products are used by hundreds of thousands of consumers each month and we migrate more than 3 million contacts and 30 million emails every day.

Our team is small, but we are determined to become leaders in the tech community. The people that we’re looking for are not just interested in being part of a cool company, they actually want to go out there and become world-class technology leaders themselves and inspire the people around them.

We believe in iteration, on being able to sketch projects quickly, and either provide immediate value or fail fast. But fast iteration can’t lead to crappy products. This process should lead us to great products, and if we fail at least we’ll be able to learn from great failures.

Want to know our Madrid Office? Take a look to this blog post. Want a preview? Navigate our office with Google Maps.

ShuttleCloud-Office5 ShuttleCloud-Office1 ShuttleCloud-Office4 ShuttleCloud-Office7

Apply here to this opening.

About Gmail Meter

We’re looking for a Senior Developer to help us grow Gmail Meter! (40.000 €/year)

After receiving tons of feature requests from our loyal Gmail Meter users, we’ve done our customer development homework and are building a premium version and doubling down on growth. We have an ambitious vision for Gmail Meter and the next step is growing our team with the addition of a Senior Developer. If you love Gmail Meter and are excited about building its future with us, we want to hear from you!

Apply here for this openning.

Desired Skills & Experience

Must-haves:

  • Rock-solid technical background, including best practices around unit testing, code reviews, test automation and deployment.
  • Analytical and communication skills. You must be a great problem solver: adaptable, proactive and accountable.

Nice-to-haves:

  • Experience designing large and scalable architectures.
  • Experience with Google Cloud.

What can you expect from us

  • We’re all in this together. We will treat you as a responsible person and you will have a lot of freedom regarding schedule, vacations and work style. We’re not a typical company. This is more than just mere lip service. We believe in a horizontal model, which means that everyone on the team has a big influence on the whole company. Everyone contributes, and when something is wrong, anybody can bring it up and we all fix it.
  • We are committed to attacking challenging problems and helping you solve them. After all, we want you to learn, not drown 🙂
  • Holidays are unrestricted: we work with rested people and bright minds, not with chair-warming zombies.
  • You’ll have a flexible schedule, with the only obligation to attend our daily meeting.
  • Your health is very important, so we also provide private medical insurance, including dental care.
  • We have a budget for books, as well as attending and organizing conferences.
  • Once a week we receive a massage, did we already mention that we like working with people that are well-rested?
  • We have two offsites per year.
  • We take care of lunch every day.
  • 40.000 €/year.

 

More about our thoughts on people and teams and about our engineering culture.

Would you like to join our team? Apply here for this openning.

About Us  

Gmail Meter is a product of ShuttleCloud, the software platform that powers consumer email migration and contacts import for some of the biggest technology companies, including Google, Comcast, and Yahoo. Our products are used by hundreds of thousands of consumers each month and we migrate more than 3 million contacts and 30 million emails every day.

Our team is small, but we are determined to become leaders in the tech community. The people that we’re looking for are not just interested in being part of a cool company, they actually want to go out there and become world-class technology leaders themselves and inspire the people around them.

We believe in iteration, on being able to sketch projects quickly, and either provide immediate value or fail fast. But fast iteration can’t lead to crappy products. This process should lead us to great products, and if we fail at least we’ll be able to learn from great failures.

Want to know our Madrid Office? Take a look to this blog post. Want a preview? Navigate our office with Google Maps or take a look below:

ShuttleCloud-Office5 ShuttleCloud-Office1 ShuttleCloud-Office4 ShuttleCloud-Office7

 

Apply here for this openning

+Information

About the company: https://blog.shuttlecloud.com/

About Gmail Meter: