Email Statistics Straight From Your Gmail Inbox

Introducing the Email Meter Add-on. Getting email statistics is now easier than ever, you don’t even have to leave your inbox!

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With the new Email Meter Add-on for Gmail, you can get both thread and user specific statistics. To access thread data, simply click into any email thread and click the Email Meter icon on the right-hand bar.Screen Shot 2019-05-10 at 12.56.58 PM

Under this view, you’ll be able to see the number of messages, participants, domains involved, and more thread details.

To access more robust statistics, simply connect to your Email Meter account or create an account within the add-on.  

After it has been successfully connected you can click into a participant’s profile to gain insights into your interactions with that specific person. Discover your:

  • Average response time
  • Total messages sent
  • Total messages received
  • Best contact time to reach this person

Get started today and optimize your inbox using your own statistics. Install the add-on through the G Suite Marketplace or get it directly from your inbox when you click “Get Add-ons” and search for Email Meter.

Email Meter Add-on for Gmail:

https://gsuite.google.com/marketplace/app/email_meter_for_gmail/911213485616

 

Shared Mailboxes in Gmail

Do you share mailboxes, how do you do it? Credential Sharing? Google Groups? Delegated Mailbox?

There are plenty of ways to share a mailbox, but they are not all created equal 🙅‍♀. Let’s take a look at three different ways you can accomplish this task:

Credential Sharing

For this to work you need to have a mailbox, for example sales@yourcompany.com and everyone who needs access to it will either know the password or will have access to it, using a password manager like LastPass.

This might be the easiest, but it SHOULD NOT be your go-to, for three reasons:

  • It is not secure. Sharing passwords seriously compromises the security of the account, especially if you are unable to activate the 2-Step Verification.
  • It grants full privileges. While the goal for sharing is to allow another user to read messages and reply from the appropriate address, sharing passwords provides the user with access to the rest of the G Suite account and settings, which is way more than they need.
  • You can’t obtain accurate metrics. If two sales reps (Bobby & Susy) share one mailbox, it becomes impossible for any statistics platform to gather individual performance data because the system has no way of knowing whether it was Bobby or Susy who sent that message.  

Google Groups

Google Groups were originally created as a messaging board but, as Google began adding functionality, users found a way to make it a solution for shared mailboxes. There are, however, a number of limitations that come with Google Groups.

  • User Interface. The UI may be confusing since it was never intended to be used as a mail client; access to Groups is only available through its web client.
  • Data. Lack of connection options to the Google Groups data has made it difficult to export data for archives and for extracting metrics.

Delegated Mailboxes

Mail delegation can give up to 25 users access to a specific Gmail account to read, send and delete messages for that account. Access is granted as a secondary account which is shown as: “sales@yourcompany.com (delegated)”.

Delegated accounts look and act exactly like regular Gmail accounts, so no extra training is required. And while it grants an interactive view of the mailbox, it does not grant access to other aspects of the Google account, which limits privileges to users accessing the delegated account. Additionally, Google stores all activity related to the delegated mailbox, including which user did what. This means it is possible to extract individual performance on these mailboxes.     

TLDR;

  • If you are using a shared mailbox as a support or sales solutions, your best bet would be delegated accounts; they are secure and provide the individual data necessary to extract performance metrics.
  • If you are using a shared mailbox for internal communication, Google Groups could be an easy solution to implement though it has many limitations.
  • Due to security, you SHOULD NOT share credentials as a way of sharing a mailbox.

Team Views Now Available in Email Meter Premium

Comprehensive email reports for your entire team are now available in Email Meter Premium.

Why teams? We have spoken to a lot of our users and have found out a few interesting things. We realized how many team leaders wanted insights into their team’s email productivity. While we’ve enjoyed seeing our passionate users come up with unique ways to gather team data, such as having each employee send their monthly report and then compiling the data into one Excel sheet, we’ve decided to make the lives of busy team leaders easier by letting the machines do the heavy lifting. 🤖

With this new feature you will be able to connect multiple mailboxes to your Email Meter account and receive automated reports on email usage for each one, saving most team leaders hours of manual processing time! Just invite your team members to Email Meter Premium and we’ll start by loading 2 years worth of data for all your team members.    

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Filter reports by a specific mailbox or select all mailboxes for aggregated metrics.

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Select the Team View to see volume received, volume sent and average response times for all mailboxes in one list.

Click here to start analyzing your team’s data.