4 New Advanced Filters

We’ve done it…introducing 4 new advanced filters for Email Meter Premium. Now you’ll be able to exclude or include any of these parameters:

  • Intradomain: Emails which are sent within your own domain, allows you to exclude internal traffic from your reports
  • Label: Starred or Spam
  • Status: Archived or Trashed, filtering for archived can be particularly useful for seeing how well you are managing inbox zero
  • Gmail Tab: Personal, Social, Promotions, Notifications or Forums

As well as the advanced filters we already had:

  • Domain: Include or exclude an entire domain from report
  • Specific Address: Include or exclude a specific email address from report

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Advanced Filters allow you to target only the specific data you want to see in your reports. For a more in-depth explanation on how the work, check out our Help Center.

Email & Collaboration Industry Weekly: June 12, 2019

Internet Trends 2019 (www.bondcap.com)

Mary Meeker’s Internet Trends Reports are a classic in the industry. I found the 2019 web version hard to navigate so I’m posting a link to the PDF.

Salesforce is Acquiring Tableau for $15.7B (meltano.com)

Another week, another big acquisition in the analytics and business intelligence space. But I’m not sure it’ll be such a great fit, with Tableau mostly being an on-premises tool while Salesforce is the standard-bearer for all things cloud and SaaS.

Google To Buy Data Firm Looker For $2.6 Billion To Boost Cloud Offerings (www.forbes.com)

“The combination of Google Cloud and Looker will enable customers to harness data in new ways to drive their digital transformation,” Google Cloud CEO Thomas Kurian, said in a statement.

Identity is dead (www.constellationr.com)

What’s the difference between ‘digital identity’ and ‘real life identity’?

Email & Collaboration Industry Weekly: June 5, 2019

Get G Suite adoption and collaboration insights with Work Insights, now generally available

Work Insights, Google’s collaboration analytics tool for G Suite Enterprise customers, just left beta. Interestingly, it also shows data about Microsoft Office usage.

Apple introduces ‘Sign in with Apple’ to help protect your privacy

More sign in options are always welcome, but will Apple Sign In work for people without iPhones? Also, according to the App Store review guidelines update, Sign In with Apple will be required for any iOS app with a single-sign in button.

G Suite Migrate beta now supports migrations from Box

Google is improving G Suite Migrate, a tool launched a few months ago to help admins plan migration projects. It is built on technology from Google Cloud’s AppBridge acquisition in 2017.

Open Up Vs Break Up

 

Some politicians, like Senator Warren, advocate breaking up Google and other large tech companies (“big tech”). Personally, I agree with Fred Wilson when he says that that “feels like a very 19th/20th century move”. However, I’m not sure the best solution is to force Twitter to keep their API open and free. Ideally, it should be very easy to start a company and compete with Twitter.

BBM is shutting down today, here’s five solid alternatives

 

“BBM, or Blackberry Messenger, (…) was massive in the mid-2000s.” “It finally made the jump from Blackberry devices to iOS and Android way back in 2013 but has struggled to gain any real traction.”

Google Drive limiting third-party access to user data as part of Project Strobe

“Similar to Gmail last October, Google is locking down what apps can access user data and verifying the authenticity of those that do.”

The end of mobile

“That’s where we are now – we try to work out what it means that almost everyone has a phone or a smartphone”

Many more insightful tweets in the thread. This makes me think that our own experience using Slack at ShuttleCloud is maybe so good because we’re small. I’ve heard that it gets chaotic in bigger companies. Also, short voice messages apps and Discord seem to be winning more business users.

Business Hours for More Accurate Metrics

Drum roll please 🥁…. Business Hours are here!

We want to give you the most accurate metrics and that’s why we have come out with business hours. If you are using Email Meter to measure your email productivity for your corporate email, it only makes sense to take into account your specific hours of business when measuring your response times.

Set Up

To edit your business hours just go to your settings, enable “Business Hours” and add your schedule. You can specify different working hours for each day by adding more rows using the “+”.

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Understanding how it works

Business Hours refer to the working hours of your company. When enabled, any emails that come in or are replied to outside of your working hours, will not be timed by Email Meter.

If you work 8-5, an email received at 1pm and answered at 9pm, will be counted as a 4 hour response time.

If you receive an email outside of business hours, for example at 7am, and answer at 9pm, the response time is 9 hours.

Business hours is only available on Email Meter Premium. To upgrade, click here.

Email Statistics Straight From Your Gmail Inbox

Introducing the Email Meter Add-on. Getting email statistics is now easier than ever, you don’t even have to leave your inbox!

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With the new Email Meter Add-on for Gmail, you can get both thread and user specific statistics. To access thread data, simply click into any email thread and click the Email Meter icon on the right-hand bar.Screen Shot 2019-05-10 at 12.56.58 PM

Under this view, you’ll be able to see the number of messages, participants, domains involved, and more thread details.

To access more robust statistics, simply connect to your Email Meter account or create an account within the add-on.  

After it has been successfully connected you can click into a participant’s profile to gain insights into your interactions with that specific person. Discover your:

  • Average response time
  • Total messages sent
  • Total messages received
  • Best contact time to reach this person

Get started today and optimize your inbox using your own statistics. Install the add-on through the G Suite Marketplace or get it directly from your inbox when you click “Get Add-ons” and search for Email Meter.

Email Meter Add-on for Gmail:

https://gsuite.google.com/marketplace/app/email_meter_for_gmail/911213485616

 

Shared Mailboxes in Gmail

Do you share mailboxes, how do you do it? Credential Sharing? Google Groups? Delegated Mailbox?

There are plenty of ways to share a mailbox, but they are not all created equal 🙅‍♀. Let’s take a look at three different ways you can accomplish this task:

Credential Sharing

For this to work you need to have a mailbox, for example sales@yourcompany.com and everyone who needs access to it will either know the password or will have access to it, using a password manager like LastPass.

This might be the easiest, but it SHOULD NOT be your go-to, for three reasons:

  • It is not secure. Sharing passwords seriously compromises the security of the account, especially if you are unable to activate the 2-Step Verification.
  • It grants full privileges. While the goal for sharing is to allow another user to read messages and reply from the appropriate address, sharing passwords provides the user with access to the rest of the G Suite account and settings, which is way more than they need.
  • You can’t obtain accurate metrics. If two sales reps (Bobby & Susy) share one mailbox, it becomes impossible for any statistics platform to gather individual performance data because the system has no way of knowing whether it was Bobby or Susy who sent that message.  

Google Groups

Google Groups were originally created as a messaging board but, as Google began adding functionality, users found a way to make it a solution for shared mailboxes. There are, however, a number of limitations that come with Google Groups.

  • User Interface. The UI may be confusing since it was never intended to be used as a mail client; access to Groups is only available through its web client.
  • Data. Lack of connection options to the Google Groups data has made it difficult to export data for archives and for extracting metrics.

Delegated Mailboxes

Mail delegation can give up to 25 users access to a specific Gmail account to read, send and delete messages for that account. Access is granted as a secondary account which is shown as: “sales@yourcompany.com (delegated)”.

Delegated accounts look and act exactly like regular Gmail accounts, so no extra training is required. And while it grants an interactive view of the mailbox, it does not grant access to other aspects of the Google account, which limits privileges to users accessing the delegated account. Additionally, Google stores all activity related to the delegated mailbox, including which user did what. This means it is possible to extract individual performance on these mailboxes.     

TLDR;

  • If you are using a shared mailbox as a support or sales solutions, your best bet would be delegated accounts; they are secure and provide the individual data necessary to extract performance metrics.
  • If you are using a shared mailbox for internal communication, Google Groups could be an easy solution to implement though it has many limitations.
  • Due to security, you SHOULD NOT share credentials as a way of sharing a mailbox.

Team Views Now Available in Email Meter Premium

Comprehensive email reports for your entire team are now available in Email Meter Premium.

Why teams? We have spoken to a lot of our users and have found out a few interesting things. We realized how many team leaders wanted insights into their team’s email productivity. While we’ve enjoyed seeing our passionate users come up with unique ways to gather team data, such as having each employee send their monthly report and then compiling the data into one Excel sheet, we’ve decided to make the lives of busy team leaders easier by letting the machines do the heavy lifting. 🤖

With this new feature you will be able to connect multiple mailboxes to your Email Meter account and receive automated reports on email usage for each one, saving most team leaders hours of manual processing time! Just invite your team members to Email Meter Premium and we’ll start by loading 2 years worth of data for all your team members.    

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Filter reports by a specific mailbox or select all mailboxes for aggregated metrics.

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Select the Team View to see volume received, volume sent and average response times for all mailboxes in one list.

Click here to start analyzing your team’s data.