Firstly, we’ve swapped our old Messages by Day and Messages by Hour metrics for 2 more intuitive and informative metrics:
These heatmaps allow you to see how busy each hour of your day is on average throughout the report period, meaning you can hone in on those busiest hours where you need to assign more people to your inbox, or see when you’re at your most productive!
Hover over any hour to see the specific numbers for that hour.
Sent and Received by Day
These two charts plot your activity day by day, showing you each day of your report period and allowing you to see any spikes in incoming emails or lulls in productivity.
Great for seeing how any events over the month (or any other report period) have affected workload or productivity, as well as for any measures taken, like new hires or changes in workflow.
We’ve also split the messages figure given in our Top Interactions metric, meaning you can now see both sent and received, as well as allowing you to see these figures for all of your contacts in Premium!
Perfect for pairing Best Contact Times with Gmail’s new email scheduling feature…. but that’s for another post (stay tuned! 😉).
Lastly, we’ve added tooltips to our metrics which give a quick explanation of what each measures and how, as well as a link to a Help Centre article for each – but if you have any questions at all, please feel free to get in touch with the chat bubble in Email Meter or by emailing us at email@example.com!
15% of all Google Duplex calls require human intervention and 25% actually start with a human caller, so I find it amazing that Google is offering this service for free. Maybe this is Google’s way to train their AI?
This is a very interesting practical example of how a mid size company has designed its internal collaboration/communication infrastructure. (Full disclosure: ShuttleCloud is a proud TechStars grad and they remain one of our top clients ☺️)
“Activists inside Google are relying on traditional labor organizing tactics but their demands are not just the typical wage or benefits ask”. “It’s about much more than a paycheck… they want a say in and control over the products they build.”
Email is today an essential tool for both internal and external communication in companies of all sizes. Whether you are a freelancer or operate a 100,000-employee company, you need a good email provider. Here, we present you with the top email providers for enterprise and business users in 2019.
Need to migrate between providers? ShuttleCloud is the leading email migration provider, and can help you seamlessly copy all your emails onto your new provider.
Gmail is widely recognized as the undisputed champion in consumer email. But Gmail, as a product, is also used it in organizations of all sizes, from one-person companies to big banks with thousands of employees.
G Suite packs Gmail, Google Drive (with Spreadsheets, Docs, file storage and sharing, and more), Google Calendar and many more products and features — all under your own company’s domain, white-label branding, and an extensive array of management settings and features for advanced enterprise usage.
Pricing starts at US $ 6 / month / account for the Basic plan. Depending on your requirements, especially regarding data retention and other advanced features, you may need the Business plan, which starts at US $ 12 / month / account.
Office 365 is the answer to G Suite by Microsoft. While the email product is not as advanced as Google’s offering, its strong selling point is the inclusion of the quintessential Microsoft Office suite —including Word, Excel and more— in most of the plans. In addition to the licenses for desktop software, Office 365 also works with Exchange access (useful if you live and breathe Outlook!), and comes with browser-based versions of Excel and Word, as well as OneDrive, for enhanced collaboration, file storage and sharing.
Pricing starts at US $ 150 / year / account (with a 1-year commitment, or $ 15 / month without commitment). While the pricing is not as competitive as Google’s, Office 365 is a great option if you are coming from a hosted or in-house Exchange solution and need an easy migration path to the cloud, or if you rely heavily on Microsoft Office licenses for desktop software and want to leverage this new licensing model.
If you are looking for the most affordable solution that will enable you to send and receive email with your own domain, then Zoho Mail, which starts at US $ 12 / year / account, is undoubtedly the most affordable option in the market. Zoho Mail also includes Contacts, Calendar, Notes, Tasks and Bookmarks.
However, unlike with Office 365 and G Suite, office automation is not included in the most basic package—but you can switch to Zoho Workplace, including email and productivity tools, for only US $ 36 / year / account (or US $ 4 / month / account).
If you’re looking for only contacts, calendar and email in a hosted cloud —with no productivity suites and no cloud-storage offerings alongside—, and value a strong focus on privacy and security, then FastMail is a good choice for you. Starts at $ 50 / year / account (or $ 5 / month / account) for an account with a custom domain.
While its offering is heavily focused on office productivity, including very advanced Word, Excel and PowerPoint browser-based competitors, ONLYOFFICE’s cloud-based offering also includes email with your own domain. Price varies depending on the number of accounts and your commitment, however, you can expect to pay around US $ 36 / year / account, and includes email, document management, cloud-based office suite, calendar, CRM and more.