4 New Advanced Filters

We’ve done it…introducing 4 new advanced filters for Email Meter Premium. Now you’ll be able to exclude or include any of these parameters:

  • Intradomain: Emails which are sent within your own domain, allows you to exclude internal traffic from your reports
  • Label: Starred or Spam
  • Status: Archived or Trashed, filtering for archived can be particularly useful for seeing how well you are managing inbox zero
  • Gmail Tab: Personal, Social, Promotions, Notifications or Forums

As well as the advanced filters we already had:

  • Domain: Include or exclude an entire domain from report
  • Specific Address: Include or exclude a specific email address from report

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Advanced Filters allow you to target only the specific data you want to see in your reports. For a more in-depth explanation on how the work, check out our Help Center.

Email & Collaboration Industry Weekly: June 5, 2019

Get G Suite adoption and collaboration insights with Work Insights, now generally available

Work Insights, Google’s collaboration analytics tool for G Suite Enterprise customers, just left beta. Interestingly, it also shows data about Microsoft Office usage.

Apple introduces ‘Sign in with Apple’ to help protect your privacy

More sign in options are always welcome, but will Apple Sign In work for people without iPhones? Also, according to the App Store review guidelines update, Sign In with Apple will be required for any iOS app with a single-sign in button.

G Suite Migrate beta now supports migrations from Box

Google is improving G Suite Migrate, a tool launched a few months ago to help admins plan migration projects. It is built on technology from Google Cloud’s AppBridge acquisition in 2017.

Open Up Vs Break Up

 

Some politicians, like Senator Warren, advocate breaking up Google and other large tech companies (“big tech”). Personally, I agree with Fred Wilson when he says that that “feels like a very 19th/20th century move”. However, I’m not sure the best solution is to force Twitter to keep their API open and free. Ideally, it should be very easy to start a company and compete with Twitter.

BBM is shutting down today, here’s five solid alternatives

 

“BBM, or Blackberry Messenger, (…) was massive in the mid-2000s.” “It finally made the jump from Blackberry devices to iOS and Android way back in 2013 but has struggled to gain any real traction.”

Google Drive limiting third-party access to user data as part of Project Strobe

“Similar to Gmail last October, Google is locking down what apps can access user data and verifying the authenticity of those that do.”

The end of mobile

“That’s where we are now – we try to work out what it means that almost everyone has a phone or a smartphone”

Many more insightful tweets in the thread. This makes me think that our own experience using Slack at ShuttleCloud is maybe so good because we’re small. I’ve heard that it gets chaotic in bigger companies. Also, short voice messages apps and Discord seem to be winning more business users.

Business Hours for More Accurate Metrics

Drum roll please 🥁…. Business Hours are here!

We want to give you the most accurate metrics and that’s why we have come out with business hours. If you are using Email Meter to measure your email productivity for your corporate email, it only makes sense to take into account your specific hours of business when measuring your response times.

Set Up

To edit your business hours just go to your settings, enable “Business Hours” and add your schedule. You can specify different working hours for each day by adding more rows using the “+”.

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Understanding how it works

Business Hours refer to the working hours of your company. When enabled, any emails that come in or are replied to outside of your working hours, will not be timed by Email Meter.

If you work 8-5, an email received at 1pm and answered at 9pm, will be counted as a 4 hour response time.

If you receive an email outside of business hours, for example at 7am, and answer at 9pm, the response time is 9 hours.

Business hours is only available on Email Meter Premium. To upgrade, click here.

Email Statistics Straight From Your Gmail Inbox

Introducing the Email Meter Add-on. Getting email statistics is now easier than ever, you don’t even have to leave your inbox!

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With the new Email Meter Add-on for Gmail, you can get both thread and user specific statistics. To access thread data, simply click into any email thread and click the Email Meter icon on the right-hand bar.Screen Shot 2019-05-10 at 12.56.58 PM

Under this view, you’ll be able to see the number of messages, participants, domains involved, and more thread details.

To access more robust statistics, simply connect to your Email Meter account or create an account within the add-on.  

After it has been successfully connected you can click into a participant’s profile to gain insights into your interactions with that specific person. Discover your:

  • Average response time
  • Total messages sent
  • Total messages received
  • Best contact time to reach this person

Get started today and optimize your inbox using your own statistics. Install the add-on through the G Suite Marketplace or get it directly from your inbox when you click “Get Add-ons” and search for Email Meter.

Email Meter Add-on for Gmail:

https://gsuite.google.com/marketplace/app/email_meter_for_gmail/911213485616

 

Email Meter has a new look!

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We are pleased to announce our completely new website and branding!

We’ve introduced a modernized look and a simplified logo which further represents who we are and what we do – Experts in Email Data Analysis, simplifying your email data and presenting it in a way that is clean, precise and easy-to-understand.

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We are striving to offer the smartest and most advanced email analytics possible, drawing on the expertise and experience of our team, and are ensuring our brand values reflect this.

The new look coincides with some new updates and features we have just released. For example: a highlight of specific metrics, showing the changes month to month, so you can see where you are doing well, and where you need to improve.

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We are also introducing new and important features, such as our new Advanced Filters that are now available to Premium users. With Advanced Filters, you can generate Custom Reports including (or excluding) data from a specific email address or domain you interact with – allowing you to hone in on the exact data you need to ensure you and your team’s efficiency.

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Our range of solutions for enterprise customers has also been expanded and updated. By offering customised dashboards and visualisations, we can tailor our product to match our customer’s personal needs.

We can now connect your email data with other sources of data using the software of your choice, for example, Google Data Studio, Tableau, Power BI, Looker etc. Additionally, our team can produce fully customized metrics that are relevant to your business needs.

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The whole team has been excited about these changes for weeks, and we’re so happy to finally share this with you!

There are many exciting developments planned in the coming months for Email Meter to solidify ourselves as the leading tool in Email Data Analytics, and we will be sure to share these with you as they are released.

Want to know more about your email activity?

Do you have an issue with your email productivity or analysis?

Do you think a custom-built dashboard showing you the exact information you need for your team could help you further advance your business and meet your targets?

You can reach us any time at hello@emailmeter.com – we are always happy to answer any questions or jump in a call with you to see how our Analytics Experts can build the right dashboard for you!

How to Get a Free Weekly Report with Email Meter

If you dig a little deeper into how you use your email, you can really increase your productivity or even free up some valuable time.

Email Meter allows you to learn your emailing habits which in turn can change the way you, or your staff, organize the day. Many teams and individuals around the world have benefited from gaining this important knowledge and making themselves as productive as possible.

Email Meter has always offered a free monthly report but now you can also home in on a week for no extra cost. This will enable you to view your email data in a different way and give you the insight you need to increase productivity.

To enable it, first, go to “Settings” by clicking the cog on the bottom left hand of your screen:

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Then, enable the “Weekly report” setting:

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Once you’ve done that, a new tab will show up under the “Report” section.

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That’s it! You can now access your Weekly report — for free. And remember that you can also get custom-ranged reports with our Premium offering, which starts at US $15 / mo, and is also available for Teams.

Sign up now to get free email analytics and statistics sent to your inbox.

You’re just minutes away from being more productive!

Team Views Now Available in Email Meter Premium

Comprehensive email reports for your entire team are now available in Email Meter Premium.

Why teams? We have spoken to a lot of our users and have found out a few interesting things. We realized how many team leaders wanted insights into their team’s email productivity. While we’ve enjoyed seeing our passionate users come up with unique ways to gather team data, such as having each employee send their monthly report and then compiling the data into one Excel sheet, we’ve decided to make the lives of busy team leaders easier by letting the machines do the heavy lifting. 🤖

With this new feature you will be able to connect multiple mailboxes to your Email Meter account and receive automated reports on email usage for each one, saving most team leaders hours of manual processing time! Just invite your team members to Email Meter Premium and we’ll start by loading 2 years worth of data for all your team members.    

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Filter reports by a specific mailbox or select all mailboxes for aggregated metrics.

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Select the Team View to see volume received, volume sent and average response times for all mailboxes in one list.

Click here to start analyzing your team’s data.

How to Get Your Gmail Statistics Report for 2018

A major concern of many Gmail and G Suite users is that there is no way to keep track of your email usage – at least not without some help.

So, what happens when you need statistics about the emails you and your team sent and received within a given period?

Or perhaps, you need to get an idea of your team’s response time – a critical metric for customer-facing employees.

Or even, monitor how much time you’re spending on email-related tasks?

That’s exactly the problems we set out to solve with Email Meter. Our goal is to provide the over 1 billion monthly Gmail users an intuitive, one-click, analytics tool that helps them understand their Gmail behavior.

So, how do you use Email Meter?

First, you will have to sign up with the Google account —G Suite or Gmail— you want to track.

Once, you’re signed up with our free plan, your last month’s email report is automatically generated. Please note, however, if you’re interested in a report for a custom time period, such as a Yearly Report you will have to upgrade to the Premium plan to unlock the Custom Report feature. Don’t worry, you can cancel at any time — but we’re sure you will love it!

A Walk Through Your Report View

On the left-hand side of the report is an intuitive, easy to use navigation panel. You’ll find the “Monthly report” – which is the default tab; then the Weekly report tab if you have enabled it in settings, and the “Custom report” tab, which you will need to use if you want to generate a Yearly Report, such as a Full Report for your Email Usage in 2018.

Report Summary

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Predominantly displayed on the first roll of the report is a summary that gives you a bird’s eye view of your account within a selected time interval.

You see the total number of Messages Sent, the Number of Recipients, your Average Response Time, total Messages Received, and number of Senders.

Messages by Day and Hour

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Another data point on the report is the Messages by Day and Hour. The app presents the data in a neat histogram that shows side by side the busiest days and time of the day for you.

From here you can see which days of the week and time of day you receive and send emails the most. A handy feature that allows you to optimize your work. 

Time Before First Response

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Want to know how fast your team replies to messages? You can also see your Quickest Response Time and Average First Response Time in your report.

Email Replies

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The tool helps you see how many of the emails you send out are replied to, and how many of them go unanswered.

You get an intuitive pie chart display with the number of emails you replied and the number of emails that were left unanswered. Often, you get involved in threaded emails – you can see those too; plus, the number of New Threads you replied. The report also shows you how many direct emails you got versus the number you were copied in.

Top Interactions

The best feature by far in the report is the Top Interaction section where the email addresses of those who have the most conversations are listed in a cool table in addition to the number of messages, best contact time, and your response time.

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This section in effect, helps you see who you are spending the most time with, the best time to contact them.

More and more

If you need to obtain additional information from what’s already present in your report, don’t fear! There’s an Export CSV button that will make it possible to import all your data onto your favorite Spreadsheet software, and do anything you wish with it.

If you need additional information from a Team, or need to analyze several email accounts at the same time, don’t worry: Email Meter Premium now supports Teams as well, so you can see the report for your account or for anyone else in your team.

Email Meter enables you to analyze your Gmail usage visually, and from the insight gained, you can then optimize your productivity & that of your team.

Start using Email Meter now — for free!

We’re changing names: Gmail Meter is now Email Meter

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Companies change their names and the names of their products for various reasons, such as mergers and acquisitions or responding to a transitioning industry landscape. Renaming a product name, as is our case, can also serve to better reflect a product’s core benefit, services, and value proposition; a change can bring the name into alignment with the company’s mission, culture, and philosophy.

On 22nd March 2018, Gmail Meter is changing its product name to Email Meter in all the markets the products operates in. This is a natural change, since most people already know that Gmail is one of the best of breed email providers, but not the only one. Everyone would understand that it is therefore a declaration of our future product strategy ;-).

So, we are changing our name but… is there any other change? No. Only our name. That’s it. You’ll keep receiving your email reports to your inbox as normal, with the only change being the logo and app copy.

Our new internet addresses will be:

And these are our new social networks urls:

The company brand will continue to operate in its current structure, and your contacts will remain unchanged. Other than these visible changes, there is no change in ownership and no change in staff.

Want to get more involved with this change and help us? Share this post! Share your next Email Meter monthly report on social networks!

Should you have any questions about our brand change, don’t hesitate to contact us at hello@emailmeter.com.

Customer satisfaction dropped in 2017. Is your team doing its best to improve it?

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When a customer requests information from a company to decide whether to acquire one of its products, or when he needs a problem with one of its services to be solved urgently, the company needs to provide help quickly and efficientlyTherefore, it is vital that its customer service team be prepared to provide an adequate response, and in the shortest time possible.

In order to improve customer satisfaction, it is also essential to constantly monitor the team’s work. But, are customers satisfied with the servicethat companies are providing? What can be done to improve that satisfaction? There is still room for improvement in customer satisfaction. The company LiveChat recently published a report on Customer Service containing some interesting information about degrees of satisfaction in 2017. To do this they collected data provided by 21,000 companies in 22 industries, using different support tickets and live chats, along with some of their sales and customer service tools. To be exact, they analysed 334 million chats and 17 million tickets.

The main conclusion of this report was that, in general, customers are satisfied: on average, customer satisfaction was 83.54%. Although this data is positive, there is still room for improvement. And, unfortunately, it was down off the previous year: in 2016, customer satisfaction was at 86.35%.

The report also indicates that, when it comes to meeting customers’ online requests, not all companies are equally effective. Of those analysed, technological companies were those satisfying customers most: the level at software companies was 90.6%; web hosting, 89.6%; and at IT, 86.8%.

Companies’ size also impacts the service they provide their customers: small (one to nine employees) and medium-sized (between 10 and 49) companies had the lowest customer satisfaction rate, at 81%, which shows that they still have to improve their service.

Another report produced by the company Superoffice, specialising in CRM products, reached even more pessimistic conclusions. The company sent two questions to 1,000 companies, asking them for their telephone numbers and the location of price information on their website.

Surprisingly, 62% of companies did not even respond to the email sent to customer service. In addition, 90% did not let the user know that their email had been sent successfully, through a confirmation message. As for the average response time amongst the companies that answered, it was 12 hours and 10 minutes. The fastest answer was in one minute, and the slowest took 8 days. Thus, as you have seen, customer service continues to be unfinished business for many companies.

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Are you taking the optimal measures to satisfy your customers?
As we have said, there is still room for improvement to make customer service more effective and, obviously, the response rate to emails should be 100%. If you lead a team charged with it, you have to ask yourself if the way you are organising it is ideal, and whether you monitor your team’s results and analyse its performance adequately.

For example,evaluating the average response time to a customer service email is a great help, as customers are more satisfied if they get a quick response. Customer service teams should dither about responding quickly or in the best possible way, as the important thing is for the first response to the customer to arrive in just a few seconds, and for the team to, later, have the necessary tools to solve the customer’s problem or answer his question in the shortest time possible.

That is, it is not necessary to fulfil all his requests in one’s first email, but rather to interact with the customer as quickly as possible, to start the conversation with him. Knowing the number of customer service emails that arrive, either through support tickets or other channels, can also be very beneficial. By analyzing email volume and response times you will be able to know whether your team is able to satisfy all customers quickly, or whether, on the contrary, it is necessary to hire more staff, or change your strategy to meet demand.

Awareness of the best time to contact customers (according to our data, morning is best) can also make communication with them more successful, especially when acting proactively. It is also a good idea to establish a criterion to ask your customers themselves about their degree of satisfaction.

To be able to monitor all this data, Gmail Meter can be very useful. Thanks to its detailed analytics on the team’s inboxes, it is possible to measure their performance and act to improve the customer’s experience, to strive for a 100% satisfaction rate. You can improve customer satisfaction by monitoring the average response time of your team’s inboxes. Try emailmeter.com.