If you dig a little deeper into how you use your email, you can really increase your productivity or even free up some valuable time.
Email Meter allows you to learn your emailing habits which in turn can change the way you, or your staff, organize the day. Many teams and individuals around the world have benefited from gaining this important knowledge and making themselves as productive as possible.
Email Meter has always offered a free monthly report but now you can also home in on a week for no extra cost. This will enable you to view your email data in a different way and give you the insight you need to increase productivity.
To enable it, first, go to “Settings” by clicking the cog on the bottom left hand of your screen:
Then, enable the “Weekly report” setting:
Once you’ve done that, a new tab will show up under the “Report” section.
That’s it! You can now access your Weekly report — for free. And remember that you can also get custom-ranged reports with our Premium offering, which starts at US $15 / mo, and is also available for Teams.
Comprehensive email reports for your entire team are now available in Email Meter Premium.
Why teams? We have spoken to a lot of our users and have found out a few interesting things. We realized how many team leaders wanted insights into their team’s email productivity. While we’ve enjoyed seeing our passionate users come up with unique ways to gather team data, such as having each employee send their monthly report and then compiling the data into one Excel sheet, we’ve decided to make the lives of busy team leaders easier by letting the machines do the heavy lifting. 🤖
With this new feature you will be able to connect multiple mailboxes to your Email Meter account and receive automated reports on email usage for each one, saving most team leaders hours of manual processing time! Just invite your team members to Email Meter Premium and we’ll start by loading 2 years worth of data for all your team members.
Filter reports by a specific mailbox or select all mailboxes for aggregated metrics.
Select the Team View to see volume received, volume sent and average response times for all mailboxes in one list.
A major concern of many Gmail and G Suite users is that there is no way to keep track of your email usage – at least not without some help.
So, what happens when you need statistics about the emails you and your team sent and received within a given period?
Or perhaps, you need to get an idea of your team’s response time – a critical metric for customer-facing employees.
Or even, monitor how much time you’re spending on email-related tasks?
That’s exactly the problems we set out to solve with Email Meter. Our goal is to provide the over 1 billion monthly Gmail users an intuitive, one-click, analytics tool that helps them understand their Gmail behavior.
Once, you’re signed up with our free plan, your last month’s email report is automatically generated. Please note, however, if you’re interested in a report for a custom time period, such as a Yearly Report you will have to upgrade to the Premium plan to unlock the Custom Report feature. Don’t worry, you can cancel at any time — but we’re sure you will love it!
A Walk Through Your Report View
On the left-hand side of the report is an intuitive, easy to use navigation panel. You’ll find the “Monthly report” – which is the default tab; then the Weekly report tab if you have enabled it in settings, and the “Custom report” tab, which you will need to use if you want to generate a Yearly Report, such as a Full Report for your Email Usage in 2018.
Predominantly displayed on the first roll of the report is a summary that gives you a bird’s eye view of your account within a selected time interval.
You see the total number of Messages Sent, the Number of Recipients, your Average Response Time, total Messages Received, and number of Senders.
Messages by Day and Hour
Another data point on the report is the Messages by Day and Hour. The app presents the data in a neat histogram that shows side by side the busiest days and time of the day for you.
From here you can see which days of the week and time of day you receive and send emails the most. A handy feature that allows you to optimize your work.
Time Before First Response
Want to know how fast your team replies to messages? You can also see your Quickest Response Time and Average First Response Time in your report.
The tool helps you see how many of the emails you send out are replied to, and how many of them go unanswered.
You get an intuitive pie chart display with the number of emails you replied and the number of emails that were left unanswered. Often, you get involved in threaded emails – you can see those too; plus, the number of New Threads you replied. The report also shows you how many direct emails you got versus the number you were copied in.
The best feature by far in the report is the Top Interaction section where the email addresses of those who have the most conversations are listed in a cool table in addition to the number of messages, best contact time, and your response time.
This section in effect, helps you see who you are spending the most time with, the best time to contact them.
More and more
If you need to obtain additional information from what’s already present in your report, don’t fear! There’s an Export CSV button that will make it possible to import all your data onto your favorite Spreadsheet software, and do anything you wish with it.
If you need additional information from a Team, or need to analyze several email accounts at the same time, don’t worry: Email Meter Premium now supports Teams as well, so you can see the report for your account or for anyone else in your team.
Email Meter enables you to analyze your Gmail usage visually, and from the insight gained, you can then optimize your productivity & that of your team.
Companies change their names and the names of their products for various reasons, such as mergers and acquisitions or responding to a transitioning industry landscape. Renaming a product name, as is our case, can also serve to better reflect a product’s core benefit, services, and value proposition; a change can bring the name into alignment with the company’s mission, culture, and philosophy.
On 22nd March 2018, Gmail Meter is changing its product name to Email Meter in all the markets the products operates in. This is a natural change, since most people already know that Gmail is one of the best of breed email providers, but not the only one. Everyone would understand that it is therefore a declaration of our future product strategy ;-).
So, we are changing our name but… is there any other change? No. Only our name. That’s it. You’ll keep receiving your email reports to your inbox as normal, with the only change being the logo and app copy.
When a customer requests information from a company to decide whether to acquire one of its products, or when he needs a problem with one of its services to be solved urgently, the company needs to provide help quickly and efficientlyTherefore, it is vital that its customer service team be prepared to provide an adequate response, and in the shortest time possible.
In order to improve customer satisfaction, it is also essential to constantly monitor the team’s work. But, are customers satisfied with the servicethat companies are providing? What can be done to improve that satisfaction? There is still room for improvement in customer satisfaction.The company LiveChat recently published a report on Customer Service containing some interesting information about degrees of satisfaction in 2017. To do this they collected data provided by 21,000 companies in 22 industries, using different support tickets and live chats, along with some of their sales and customer service tools. To be exact, they analysed 334 million chats and 17 million tickets.
The main conclusion of this report was that, in general, customers are satisfied: on average, customer satisfaction was 83.54%. Although this data is positive, there is still room for improvement. And, unfortunately, it was down off the previous year: in 2016, customer satisfaction was at 86.35%.
The report also indicates that, when it comes to meeting customers’ online requests, not all companies are equally effective. Of those analysed, technological companies were those satisfying customers most: the level at software companies was 90.6%; web hosting, 89.6%; and at IT, 86.8%.
Companies’ size also impacts the service they provide their customers: small (one to nine employees) and medium-sized (between 10 and 49) companies had the lowest customer satisfaction rate, at 81%, which shows that they still have to improve their service.
Another report produced by the company Superoffice, specialising in CRM products, reached even more pessimistic conclusions. The company sent two questions to 1,000 companies, asking them for their telephone numbers and the location of price information on their website.
Surprisingly, 62% of companies did not even respond to the email sent to customer service. In addition, 90% did not let the user know that their email had been sent successfully, through a confirmation message. As for the average response time amongst the companies that answered, it was 12 hours and 10 minutes. The fastest answer was in one minute, and the slowest took 8 days. Thus, as you have seen, customer service continues to be unfinished business for many companies.
Are you taking the optimal measures to satisfy your customers?
As we have said, there is still room for improvement to make customer service more effective and, obviously, the response rate to emails should be 100%. If you lead a team charged with it, you have to ask yourself if the way you are organising it is ideal, and whether you monitor your team’s results and analyse its performance adequately.
For example,evaluating the average response time to a customer service email is a great help, as customers are more satisfied if they get a quick response. Customer service teams should dither about responding quickly or in the best possible way, as the important thing is for the first response to the customer to arrive in just a few seconds, and for the team to, later, have the necessary tools to solve the customer’s problem or answer his question in the shortest time possible.
That is, it is not necessary to fulfil all his requests in one’s first email, but rather to interact with the customer as quickly as possible, to start the conversation with him. Knowing the number of customer service emails that arrive, either through support tickets or other channels, can also be very beneficial. By analyzing email volume and response times you will be able to know whether your team is able to satisfy all customers quickly, or whether, on the contrary, it is necessary to hire more staff, or change your strategy to meet demand.
Awareness of the best time to contact customers (according to our data, morning is best) can also make communication with them more successful, especially when acting proactively. It is also a good idea to establish a criterion to ask your customers themselves about their degree of satisfaction.
To be able to monitor all this data, Gmail Meter can be very useful. Thanks to its detailed analytics on the team’s inboxes, it is possible to measure their performance and act to improve the customer’s experience, to strive for a 100% satisfaction rate. You can improve customer satisfaction by monitoring the average response time of your team’s inboxes. Try emailmeter.com.
Today there are numerous corporate business processes that are carried out virtually. Whether because they are exclusively dedicated to making sales online, or because they have found in the Internet a complementary communication or sales channel for their physical business, companies today depend on the Web to reach their customers.
In fact, dozens of essential corporate tasks require the use of an online tool: email. Without going any further, email is one of the essential customer service channels, and also one of the essential marketing tools.
Email marketing is essential for the generation of leads and registered users; that is, people who supply their data via a website form and who are potentially interested in acquiring a product. In turn, email is also the perfect tool to transform those leads into customers, not to mention the importance of email as a communication tool with suppliers and workers.
This is why, whether you have your own company, run a business, or occupy a position of responsibility at any company, you will need to analyse how workers, and especially the sales team, use email, in order to improve their productivity. Response times to customer emails are one of those key kinds of data that, fortunately, you can now measure.
When it comes to email, every minute counts
Any sales or technical support team is aware that customers need to receive responses to their requests by email as soon as possible. A study published by USC (University of Southern California) analysing the emails of 2 million US users found that 90% of people who intend to answer an email do so within 2 days of receiving it. In fact, half of the answers take place within one hour. Age is also a factor: the older the recipients, the longer the response times.
Taking into account that we open a good portion of our virtual envelopes on the go, thanks to our smartphones, it seems logical that users are expecting replies faster. But how fast do they expect to be answered by a company?
According to one survey conducted by Toister Performance Solutions, 80% of customers are satisfied receiving an email in less than four hours, while 14% consider an answer in 15 minutes acceptable.
Many companies, however, do not meet these expectations. Another recent pollindicates that only 7% of them respond to emails within 5 minutes ofreceiving a request via the Web, 27% take 1 day, and 55% take five days or more. This is some alarming data, as a quick response may mean capturing a potential customer, or losing him.
A study by the Harvard Business Review based on data from more than 2,000 companies reached similar conclusions: 7% responded to leads in an hour; 16%, in more than an hour, but less than one day; 24% took more than one day, and 23% did not even respond.
Analysing 1.25 million leads collected by dozens of US companies, they found that companies contacting their potential customers an hour after receiving a query were 7 times more likely to convert a lead into a sale than those that did so after one hour – and they were 60 times more likely than those that took a whole day.
Other studies confirm the importance of contacting customers within five minutes after receiving a request: the longer a company takes, the less likely it is to succeed. Thus, the time factor is fundamental with inbound marketing strategies. Once one has attracted a user and the lead has been generated, it is crucial to communicate with him quickly to turn him into a customer.
When responding, other important factors come into play to attract customers via email. As we discussed recently, it is important to considerwhat day of the week and what time of dayare ideal for recipients to read our communications.
The email metrics that you can already check
Therefore, if you are at the helm of a company, you will be interested in analysing the average response times to your customers. The new premium version of Gmail Meter allows company or team leaders to easily measure the speed of corporate responses through email, among other data. This is definitely of great benefit to managers and executives, as metrics are key to management. You can’t manage what you don’t measure.
These are some of the email stats that you can obtain by running an analysis of your workers’ inboxes using Gmail Meter:
Response times to emails.
Fastest response time.
Messages sent at a given time of day or a given day of the week.
Recipients interacted with most.
Total number of emails sent and received.
Do you want to see a demo of Gmail Meter Premium? Write us an email at firstname.lastname@example.org and we will answer you as quickly as you deserve.
Email is, without a doubt, the primary communication tool in the corporate world. However, there are other platforms that can help improve employee productivity, facilitate work on a day-to-day basis, and bolster connections with customers. To help you discover the most useful, we have come up with our 10 favourite apps for companies, so that yours can start out the year enjoying their advantages.
Bots, smart programs that make it possible to meet the needs of users automatically, are one of the biggest corporate trends for 2018. Manychat is a tool that helps to create them easily in Facebook Messenger, in order to improve marketing and customer service.
With this platform one can create a personalised bot to assist customers, inform him when a human response is required, send scheduled messages, and monitor all interactions in the blue chat, which already has 1.3 billion users.
In addition to a social network to gather professional contacts, LinkedIn can also be a marketing tool for companies. The Microsoft-owned platform has launched LinkedIn Lead Gen Forms, a service that facilitates the generation of leads through forms.
When a user clicks on an ad, the platform offers him a simple form. The company that has launched the advertising then receives all the data on his profile, and can redirect him to its website, thus obtaining valuable information to better know its potential customers.
Writing a document in Word and sending it by email to receive feedback from colleagues can be a waste of time. Quip is a web platform and an app for smartphones that simplifies the process considerably.
From the same panel one can work collaboratively on different documents, whether they are texts or spread sheets, mention other team members, make a list of tasks, and comment on the content through a chat, without leaving the group.
Obviously, launching an email marketing campaign requires strong previous organization and an analysis of the results. Mailshake lends the company a hand with these tasks. Only a Google account is needed to plan and automate the sending of emails to customers, thanks to a calendar.
In addition, it allows one to study what the results have been: how many users have opened the email, how many have clicked on the link, and which have requested more information.
The popularity of Instagram, which already boasts 800 million monthly active users, demonstrates the importance we assign photographs and videos. Then why not apply moving images to business communication?
Bonjoro aims for us to reach out to our clients through more than written messages, as the app is designed to send corporate videos to clients’ inboxes. In this way the company is able to welcome them and explain its service to them by creating a more personal link.
With more than 2 billion users per month, Facebook is, by far, the premier social network. That is why every company’s digital strategy must aim to succeed on it.
With Facebook for Companies you will be able to create a corporate page through which to communicate with customers and promote it, take advantage of information from the social network to segment your campaigns; place ads on Facebook, Instagram, Messenger and other sites on the Net through Audience Network; and optimise campaigns, thanks to its measurement features and a long list of others.
Every company needs to manage and organize large amounts of information. The Airtable platform allows them to work with databases without having advanced knowledge, adapting interfaces to their needs, whether working with a spread sheet, gallery or calendar.
Multiple members of the same team can also edit data in real time from their mobiles, thereby improving project management.
Kajabi can be useful for those professionals who want to combine work with education, or companies that want, in addition to offeringa product, to open a new business line, sharing their workers’ knowledge.
This platform allows you to upload educational videos online, make them viewable for a certain fee, and perform the marketing actions necessary for them to succeed.
This software helps both Human Resources managers and the rest of a company’s team: each employee has a profile with all the details on his career, job, and even tastes, accessible depending on permits.
The employees can use BambooHR to request vacation time, while managers can use it to draft follow-up reports or set goals. In addition, it makes it possible to filter the data in different ways to draw conclusions, for example, from a company’s rotation figures.
Every corporate website needs a form to facilitate contact with its customers and suppliers. But very few are aesthetic and user-friendly.
Not so with the Typeform: this app offers forms adapted to all types of devices, that are interactive (the questions that appear depend on the previous answer), with a variety of different designs, depending on the company, and different graphic features. In addition to all these advantages, creating forms is very simple.
“We haven’t include Gmail Meter in the list above, but we feel confident you’d love to use it if you need to know how you and your team manage email. Check it out and give us a try.
In your pocket, on your desk or even on your night stand: in recent years the smartphone has become an inseparable companion. In fact, many of the tools that we used to use on our computers are now found on these devices, which can be taken anywhere.
One of them is email. More and more users open emails, whether personal or corporate, using their smartphones and tablets. That is why Marketing specialists and customer service experts cannot ignore small screens, and have to take them into account when designing their campaigns. But, to what extent do we use our smartphones to check email? We provide you with some figures revealing the rise of mobile mail.
The ascendancy of small screens
A few months ago Gmail surpassed 1 billion active users. Outlook, meanwhile, has more than 400 million active monthly users. In all, according to a recent study by The Radicati Group, there will be more than 3.7 billionemail users in the world by the end of 2017.
The figures reflect the importance of electronic mail as a communication tool, and smartphones as a device. Now, do we open many emails from our mobiles?
According to the latest email marketing study conducted by IBM, based on messages sent by 750 companies in 40 countries, almost half (49%) of the emails were read on a mobile device, 22% on a computer, and 29% through a webmail service. Among all the countries analysed, the high penetration of mobile mail in the United Kingdom stands out: 55% of emails are read on smartphones there, while in the rest of Europe that percentage is 32%, and, in the United States, 49%.
Adobe recently published a study that reached similar conclusions. After interviewing 1,000 white-collar workers in the United States, the study highlighted that the smartphone is the device most used to check email regularly: 81% use their smartphones to access their virtual mailboxes, 74% use their desktop computer or laptops, 21% use their tablets, and only 2%, their smart watches.
Unsurprisingly, the report shows that people want to be able to access their email from virtually anywhere (for example, 26% do so in bed), so the use of a mobile device becomes necessary.
The Adobe study points out that the device chosen to read emails depends on the purpose of the account. Although respondents prefer their smartphones if their mailboxes are personal (59% check this kind of account using their mobiles; 35%, from their computers; and 6%, from their tablets), they still prefer to check work email from a computer (62%, compared to 35% who do so with a smartphone, and 4% with a tablet).
A study conducted by the email marketing company Adestra also drew similar conclusions. In this case, they asked 1,200 personal email users of different generations whether they used a mobile device to check email before reading it on a computer. 40% of respondents between age 14 and 18 always check their accounts on a smartphone, a figure that drops to 29% amongst young people between 19 and 34, and to just 8% for users between 56 and 67.
Email, one of the most used apps
In addition to demonstrating that many users check their email with their smartphones, some analyses confirm that email is one of the most popular tools on smartphones.
A study conducted last year by Google based on the data of more than 11,000 of its users made it clear that the smartphone is the preferred device: on a normal day, more than a quarter of its users use only their smartphones to surf the Web, almost twice as many as those who use just a computer.
Also, when we are actively using our phones, we interact with an average of 4.8 apps per hour. Instant messaging apps and search engines are the most used (83% use them), followed by social media (73%)and email apps (71%).
The future of email: increasingly mobile
Mobile devices allow us to open and respond to emails from anywhere. So, as you have seen, more and more are being used to check email. Although, logically, we continue to check it from our computers, marketing and customer service experts have to take into account in their campaigns that a good portion of the emails they send will be received on a device that fits in a pocket.
If you want to know about your habits when using Gmail, either from your computer or from your mobile phone, or you want detailed information on how your company’s employees use e-mail, Gmail Meter can help you. Get Gmail Meter, your Gmail statistics tool.
Social media, corporate chats, instant messaging apps … in recent years the range of tools we use to communicate has expanded considerably. Despite this, one of them that came before remains essential: email.
Receiving and sending email continues to be a very common practice in our daily lives, both in the personal and in the corporate spheres. In fact, email is the predominant service for communication with suppliers, customers, and even between employees. According to a recent study by Adobe in the United States workers use email 5.4 hours a day.
An abundance of other data confirms that we continue to use email, even though new alternatives have appeared, and that we will continue to do so in the coming years. We take a look at the statistics, which show that email is more alive than ever:
More than 4 billion accounts in 2020
By the end of this year there will be more than 3.7 billion email users in the world. That is, practically half of the world’s population (now at more than 7.5 billion people) will communicate via this tool, according to the latest study by the California research firm The Radicati Group, which analyses email’s status annually.
The report, published at the beginning of the year, also indicates that the number of users has steadily increased in recent years: in 2009, the same firm indicated that there were 1.4 billion users, almost three times fewer.
The company also underscores that this growth will continue in the future: in 2021 there will be 4.1 billion users, which represents an annual increase of 3%. Logically, in the world there are more accounts than users, as it is common to have more than one (1.7 on average), although that number is also expected to increase in the coming years.
The data also reveals that Gmail is the leading email provider. At the beginning of last yearGoogle announced that it had 1 billion active monthly users. This summer Gmail indicated that the figure had risen to 1.2 billion users, almost three times as many as five years ago (in 2012 there were 425 million). This data demonstrates its dominance over its main competitor, Outlook, which has fewer users and has seen slower growth: at the start of the year it reached 400 million activeusers, while in 2011 Hotmail had 360 million.
The increasing use of smartphones to communicate, rather than computers, has not meant that people are using email any less. According to Gmail data, 75% of users say they check their email on their mobiles. After all, it is just as convenient to check mail using an app, with the added advantage that one can do so anywhere. What’s more, people are now sending emails in all kinds of situations: according to the aforementioned Adobe study, 69% check it while watching television, 59%, while in bed; and 43%, in the bathroom.
How are we using email?
In addition to being a tool that almost everyone has, we use email intensively: The Radicati Group estimates that 269 billion emails are sent daily. The figures from Internet Live Stats, a website that produces snapshots of Internet use in real time, are similar: according to this page, more than 75 billion emails have already been sent this year.
As we have said, e-mail is especially important in the corporate world. How often do we send messages using this tool? According to another study conducted by The Radicati Group, workers send and receive an average of 122 emails a day, which adds up to a considerable amount of time reading and writing messages.
Respondents to the study conducted by Adobe (1,000 white-collar employees) also see corporate mail continuing to have a place in the future: 57% of the participants believe that we will continue to use email in the same way in the next two years.
The study also shows that the youngest respondents (ages 25 to 34) check their mail more than others outside the office: on transport on their way to work, while walking, or even on vacation.
The survey also suggests that consumers like email, as 61% still prefer to receive offers by email rather than by other means, like social media. However, the fact that they prefer this medium does not mean that they want to be bombarded with messages: half of consumers say that the most irritating thing about corporate emails is that too many are sent.
Other studies have also reached similar conclusions, which is why companies must take note that quantity is not the same as quality. In addition, adapting email marketing campaigns to mobile phones must be a priority: 21% of consumers who check messages on their mobile devices find it frustrating that brands do not optimise their messages for use on smartphones.
As we have seen, email is alive and well, and will continue to be: it is still essential at companies, young people use it everywhere, and consumers prefer it over other alternatives.
Do you want to know how you are using email? Try Gmail Meterand receive a complete report on the use of your Gmail account, to improve your habits.
We’re looking for an Interface Designer to help us grow Gmail Meter!
After receiving tons of feature requests from our loyal users, we’ve done our customer development homework and are building a premium version and doubling down on growth. We have an ambitious vision and the next step is growing our team with the addition of a designer. If you love Gmail Meter and are excited about building its future with us, we want to hear from you!
We’re looking for someone who combines a strong knowledge of accessibility, UX & UI best practices to build intuitive user experiences. A user-centered designer for Gmail Meter must:
Familiarized (according to the context) with methodologies such as Agile (Scrum), Lean (Startup), Design Thinking (UCD).
Knowledge about user and people research, usability test, analysis heuristics, conceptualization, information architecture, wireframing, design interface, prototyping and generation of documentation.
Knowledge of responsive design methodologies, CSS3, as well as HTML5. Knowledge of frameworks such as Bootstrap or Foundation (or others).
Knowledge of visual design theory (color, typography, composition, reticles …) and of the fundamentals of interaction.
Knowledge on generation of style guides, application of patterns and systems of design (atomic design, component-driven development)
Good use of Sketch as well as complementary tools for different processes (for example InVision, Zeplin, Marvelapp, Principle, UxPin, JustInMind etc.)
Rapidly test and iterate designs.
Work closely with developers & other stakeholders to create the best product.
Love to have fun!
What you can expect from us
We’re all in this together. We will treat you as a responsible person and you will have a lot of freedom regarding schedule, vacations and work style. We’re not a typical company. This is more than just mere lip service. We believe in a horizontal model, which means that everyone on the team has a big influence on the whole company. Everyone contributes, and when something is wrong, anybody can bring it up and we all fix it.
We are committed to attacking challenging problems and helping you solve them. After all, we want you to learn, not drown.
Holidays are unrestricted: we work with rested people and bright minds, not with chair-warming zombies.
You’ll have a flexible schedule, with the only obligation to attend our daily meeting.
Your health is very important, so we also provide private medical insurance, including dental care.
We have a budget for books, as well as attending and organizing conferences.
Once a week we receive a massage, did we already mention that we like working with people that are well-rested?
Gmail Meter is a product of ShuttleCloud, the software platform that powers consumer email migration and contacts import for some of the biggest technology companies, including Google, Comcast, and Yahoo. Our products are used by hundreds of thousands of consumers each month and we migrate more than 3 million contacts and 30 million emails every day.
Our team is small, but we are determined to become leaders in the tech community. The people that we’re looking for are not just interested in being part of a cool company, they actually want to go out there and become world-class technology leaders themselves and inspire the people around them.
We believe in iteration, on being able to sketch projects quickly, and either provide immediate value or fail fast. But fast iteration can’t lead to crappy products. This process should lead us to great products, and if we fail at least we’ll be able to learn from great failures.