Best Enterprise Email Providers in 2019

Email is today an essential tool for both internal and external communication in companies of all sizes. Whether you are a freelancer or operate a 100,000-employee company, you need a good email provider. Here, we present you with the top email providers for enterprise and business users in 2019.

Need to migrate between providers? ShuttleCloud is the leading email migration provider, and can help you seamlessly copy all your emails onto your new provider.

1. G Suite by Google

Gmail is widely recognized as the undisputed champion in consumer email. But Gmail, as a product, is also used it in organizations of all sizes, from one-person companies to big banks with thousands of employees.

G Suite packs Gmail, Google Drive (with Spreadsheets, Docs, file storage and sharing, and more), Google Calendar and many more products and features — all under your own company’s domain, white-label branding, and an extensive array of management settings and features for advanced enterprise usage.

Pricing starts at US $ 6 / month / account for the Basic plan. Depending on your requirements, especially regarding data retention and other advanced features, you may need the Business plan, which starts at US $ 12 / month / account.

Whether you need a certified G Suite partner to ensure a smooth operation within G Suite, or are looking for help migrating emails from any provider into G Suite, ShuttleCloud has a solution for you.

2. Office 365

Office 365 is the answer to G Suite by Microsoft. While the email product is not as advanced as Google’s offering, its strong selling point is the inclusion of the quintessential Microsoft Office suite —including Word, Excel and more— in most of the plans. In addition to the licenses for desktop software, Office 365 also works with Exchange access (useful if you live and breathe Outlook!), and comes with browser-based versions of Excel and Word, as well as OneDrive, for enhanced collaboration, file storage and sharing.

Pricing starts at US $ 150 / year / account (with a 1-year commitment, or $ 15 / month without commitment). While the pricing is not as competitive as Google’s, Office 365 is a great option if you are coming from a hosted or in-house Exchange solution and need an easy migration path to the cloud, or if you rely heavily on Microsoft Office licenses for desktop software and want to leverage this new licensing model.

3. Zoho Mail

If you are looking for the most affordable solution that will enable you to send and receive email with your own domain, then Zoho Mail, which starts at US $ 12 / year / account, is undoubtedly the most affordable option in the market. Zoho Mail also includes Contacts, Calendar, Notes, Tasks and Bookmarks.

However, unlike with Office 365 and G Suite, office automation is not included in the most basic package—but you can switch to Zoho Workplace, including email and productivity tools, for only US $ 36 / year / account (or US $ 4 / month / account).

4. FastMail for Business

If you’re looking for only contacts, calendar and email in a hosted cloud —with no productivity suites and no cloud-storage offerings alongside—, and value a strong focus on privacy and security, then FastMail is a good choice for you. Starts at $ 50 / year / account (or $ 5 / month / account) for an account with a custom domain.

5. ONLYOFFICE

While its offering is heavily focused on office productivity, including very advanced Word, Excel and PowerPoint browser-based competitors, ONLYOFFICE’s cloud-based offering also includes email with your own domain. Price varies depending on the number of accounts and your commitment, however, you can expect to pay around US $ 36 / year / account, and includes email, document management, cloud-based office suite, calendar, CRM and more.

Email & Collaboration Industry Weekly: May 15 2019

Android Pie hits 10% adoption ahead of schedule, 2.5 billion Android devices now in the wild

5 billion Android devices… that’s a lot!

Slack is adding email conversations and calendar integrations.

Email is not going away anytime soon and it looks like Slack wants to play nice with it.

The 8-Figure Email Newsletter — Morning Brew

We’ve heard great things about Morning Brew for advertisement purposes and it’s interesting to see that an email newsletter can still be a great business in 2019.

Microsoft Launches Decentralized Identity Tool on Bitcoin Blockchain

Identity online is a hard problem both for businesses and consumers and it’s interesting to see Microsoft try to tackle it with a bitcoin-based solution.

Google Pay adds Gmail importing for automatically adding tickets, loyalty cards from your inbox

Google keeps working hard on making Gmail be the future of email.

Latest WhatsApp beta adds Vacation Mode that allows you to ignore, fully mute archived chats

WhatsApp can be intrusive and these are probably going to be welcome features.

Email Statistics Straight From Your Gmail Inbox

Introducing the Email Meter Add-on. Getting email statistics is now easier than ever, you don’t even have to leave your inbox!

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With the new Email Meter Add-on for Gmail, you can get both thread and user specific statistics. To access thread data, simply click into any email thread and click the Email Meter icon on the right-hand bar.Screen Shot 2019-05-10 at 12.56.58 PM

Under this view, you’ll be able to see the number of messages, participants, domains involved, and more thread details.

To access more robust statistics, simply connect to your Email Meter account or create an account within the add-on.  

After it has been successfully connected you can click into a participant’s profile to gain insights into your interactions with that specific person. Discover your:

  • Average response time
  • Total messages sent
  • Total messages received
  • Best contact time to reach this person

Get started today and optimize your inbox using your own statistics. Install the add-on through the G Suite Marketplace or get it directly from your inbox when you click “Get Add-ons” and search for Email Meter.

Email Meter Add-on for Gmail:

https://gsuite.google.com/marketplace/app/email_meter_for_gmail/911213485616

 

Email Meter has a new look!

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We are pleased to announce our completely new website and branding!

We’ve introduced a modernized look and a simplified logo which further represents who we are and what we do – Experts in Email Data Analysis, simplifying your email data and presenting it in a way that is clean, precise and easy-to-understand.

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We are striving to offer the smartest and most advanced email analytics possible, drawing on the expertise and experience of our team, and are ensuring our brand values reflect this.

The new look coincides with some new updates and features we have just released. For example: a highlight of specific metrics, showing the changes month to month, so you can see where you are doing well, and where you need to improve.

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We are also introducing new and important features, such as our new Advanced Filters that are now available to Premium users. With Advanced Filters, you can generate Custom Reports including (or excluding) data from a specific email address or domain you interact with – allowing you to hone in on the exact data you need to ensure you and your team’s efficiency.

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Our range of solutions for enterprise customers has also been expanded and updated. By offering customised dashboards and visualisations, we can tailor our product to match our customer’s personal needs.

We can now connect your email data with other sources of data using the software of your choice, for example, Google Data Studio, Tableau, Power BI, Looker etc. Additionally, our team can produce fully customized metrics that are relevant to your business needs.

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The whole team has been excited about these changes for weeks, and we’re so happy to finally share this with you!

There are many exciting developments planned in the coming months for Email Meter to solidify ourselves as the leading tool in Email Data Analytics, and we will be sure to share these with you as they are released.

Want to know more about your email activity?

Do you have an issue with your email productivity or analysis?

Do you think a custom-built dashboard showing you the exact information you need for your team could help you further advance your business and meet your targets?

You can reach us any time at hello@emailmeter.com – we are always happy to answer any questions or jump in a call with you to see how our Analytics Experts can build the right dashboard for you!

Shared Mailboxes in Gmail

Do you share mailboxes, how do you do it? Credential Sharing? Google Groups? Delegated Mailbox?

There are plenty of ways to share a mailbox, but they are not all created equal 🙅‍♀. Let’s take a look at three different ways you can accomplish this task:

Credential Sharing

For this to work you need to have a mailbox, for example sales@yourcompany.com and everyone who needs access to it will either know the password or will have access to it, using a password manager like LastPass.

This might be the easiest, but it SHOULD NOT be your go-to, for three reasons:

  • It is not secure. Sharing passwords seriously compromises the security of the account, especially if you are unable to activate the 2-Step Verification.
  • It grants full privileges. While the goal for sharing is to allow another user to read messages and reply from the appropriate address, sharing passwords provides the user with access to the rest of the G Suite account and settings, which is way more than they need.
  • You can’t obtain accurate metrics. If two sales reps (Bobby & Susy) share one mailbox, it becomes impossible for any statistics platform to gather individual performance data because the system has no way of knowing whether it was Bobby or Susy who sent that message.  

Google Groups

Google Groups were originally created as a messaging board but, as Google began adding functionality, users found a way to make it a solution for shared mailboxes. There are, however, a number of limitations that come with Google Groups.

  • User Interface. The UI may be confusing since it was never intended to be used as a mail client; access to Groups is only available through its web client.
  • Data. Lack of connection options to the Google Groups data has made it difficult to export data for archives and for extracting metrics.

Delegated Mailboxes

Mail delegation can give up to 25 users access to a specific Gmail account to read, send and delete messages for that account. Access is granted as a secondary account which is shown as: “sales@yourcompany.com (delegated)”.

Delegated accounts look and act exactly like regular Gmail accounts, so no extra training is required. And while it grants an interactive view of the mailbox, it does not grant access to other aspects of the Google account, which limits privileges to users accessing the delegated account. Additionally, Google stores all activity related to the delegated mailbox, including which user did what. This means it is possible to extract individual performance on these mailboxes.     

TLDR;

  • If you are using a shared mailbox as a support or sales solutions, your best bet would be delegated accounts; they are secure and provide the individual data necessary to extract performance metrics.
  • If you are using a shared mailbox for internal communication, Google Groups could be an easy solution to implement though it has many limitations.
  • Due to security, you SHOULD NOT share credentials as a way of sharing a mailbox.

How to Get a Free Weekly Report with Email Meter

If you dig a little deeper into how you use your email, you can really increase your productivity or even free up some valuable time.

Email Meter allows you to learn your emailing habits which in turn can change the way you, or your staff, organize the day. Many teams and individuals around the world have benefited from gaining this important knowledge and making themselves as productive as possible.

Email Meter has always offered a free monthly report but now you can also home in on a week for no extra cost. This will enable you to view your email data in a different way and give you the insight you need to increase productivity.

To enable it, first, go to “Settings” by clicking the cog on the bottom left hand of your screen:

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Then, enable the “Weekly report” setting:

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Once you’ve done that, a new tab will show up under the “Report” section.

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That’s it! You can now access your Weekly report — for free. And remember that you can also get custom-ranged reports with our Premium offering, which starts at US $15 / mo, and is also available for Teams.

Sign up now to get free email analytics and statistics sent to your inbox.

You’re just minutes away from being more productive!

Team Views Now Available in Email Meter Premium

Comprehensive email reports for your entire team are now available in Email Meter Premium.

Why teams? We have spoken to a lot of our users and have found out a few interesting things. We realized how many team leaders wanted insights into their team’s email productivity. While we’ve enjoyed seeing our passionate users come up with unique ways to gather team data, such as having each employee send their monthly report and then compiling the data into one Excel sheet, we’ve decided to make the lives of busy team leaders easier by letting the machines do the heavy lifting. 🤖

With this new feature you will be able to connect multiple mailboxes to your Email Meter account and receive automated reports on email usage for each one, saving most team leaders hours of manual processing time! Just invite your team members to Email Meter Premium and we’ll start by loading 2 years worth of data for all your team members.    

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Filter reports by a specific mailbox or select all mailboxes for aggregated metrics.

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Select the Team View to see volume received, volume sent and average response times for all mailboxes in one list.

Click here to start analyzing your team’s data.

How to Improve Email Response Times

How to Measure (and Improve) Email Response Times with Email Meter

The modern business is nothing without a viable web presence, a good customer relations policy and an online platform where the two can come together. A large part of consumer to business interaction takes place through private messaging systems like email… And if you are not answering your messages fast enough, then you are missing out on customers.

Analytical Data about Email Response Times Provided by Email Meter

Email Meter is a new tool you can use to measure your own firm’s ability to answer emails and settle problems. This measuring process can help you highlight areas where your team does well, while simultaneously identifying employees, teams or departments whose response times may be on the slower side of the scale. Using this process you are able to identify customers most likely to be kept waiting and treat them with high priority status to get their case dealt with quicker.

Email response time measurement is a great tool for productivity measurement. It allows you to easily identify which areas you are failing in and gives good indications as to why this might be.

Email Meter – The Features

Email Meter provides you with automated reports on your email usage, inclusive of statistics related to how you use your email. It provides a graphic interpretation of your overall email traffic, enabling you to review all the data at a glance. Email Meter will track your average response time, analyze your most important messages and break down all of that raw data into key metrics to help you improve your Email system.

You already streamlined your production process, your sales process and your human resources process — why not streamline your email process, too?

If you want to stay ahead of the digital world then this is the business trend you ought to be following right now. Email Meter helps you quantify employee performance in a way that provides a steady flow of feedback on consumer wants and needs.

How Email Meter Could Be Helping You

Email Meter can be used by:

  • Support teams who want to measure their workload, their response times, and to provide better service as a result.
  • Sales Managers who use Email Meter to measure the responsiveness and activity of their sales teams.
  • Companies of all types, that leverage Email Meter to measure employee productivity and produce elaborate reporting on their performance to determine staffing needs.

How To Get Email Meter Now, For Free

Perhaps the best part about Email Meter is that it is you can use it for free—forever!

If you have a Gmail or G Suite account, then you can get a free monthly report delivered to your inbox. If you need more, don’t worry — you can get Email Meter Premium, which will give you access to team reports across multiple accounts, data export, custom range reports and more.

So what are you waiting for? Go to Email Meter now and get started!

How to Get Your Gmail Statistics Report for 2018

A major concern of many Gmail and G Suite users is that there is no way to keep track of your email usage – at least not without some help.

So, what happens when you need statistics about the emails you and your team sent and received within a given period?

Or perhaps, you need to get an idea of your team’s response time – a critical metric for customer-facing employees.

Or even, monitor how much time you’re spending on email-related tasks?

That’s exactly the problems we set out to solve with Email Meter. Our goal is to provide the over 1 billion monthly Gmail users an intuitive, one-click, analytics tool that helps them understand their Gmail behavior.

So, how do you use Email Meter?

First, you will have to sign up with the Google account —G Suite or Gmail— you want to track.

Once, you’re signed up with our free plan, your last month’s email report is automatically generated. Please note, however, if you’re interested in a report for a custom time period, such as a Yearly Report you will have to upgrade to the Premium plan to unlock the Custom Report feature. Don’t worry, you can cancel at any time — but we’re sure you will love it!

A Walk Through Your Report View

On the left-hand side of the report is an intuitive, easy to use navigation panel. You’ll find the “Monthly report” – which is the default tab; then the Weekly report tab if you have enabled it in settings, and the “Custom report” tab, which you will need to use if you want to generate a Yearly Report, such as a Full Report for your Email Usage in 2018.

Report Summary

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Predominantly displayed on the first roll of the report is a summary that gives you a bird’s eye view of your account within a selected time interval.

You see the total number of Messages Sent, the Number of Recipients, your Average Response Time, total Messages Received, and number of Senders.

Messages by Day and Hour

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Another data point on the report is the Messages by Day and Hour. The app presents the data in a neat histogram that shows side by side the busiest days and time of the day for you.

From here you can see which days of the week and time of day you receive and send emails the most. A handy feature that allows you to optimize your work. 

Time Before First Response

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Want to know how fast your team replies to messages? You can also see your Quickest Response Time and Average First Response Time in your report.

Email Replies

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The tool helps you see how many of the emails you send out are replied to, and how many of them go unanswered.

You get an intuitive pie chart display with the number of emails you replied and the number of emails that were left unanswered. Often, you get involved in threaded emails – you can see those too; plus, the number of New Threads you replied. The report also shows you how many direct emails you got versus the number you were copied in.

Top Interactions

The best feature by far in the report is the Top Interaction section where the email addresses of those who have the most conversations are listed in a cool table in addition to the number of messages, best contact time, and your response time.

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This section in effect, helps you see who you are spending the most time with, the best time to contact them.

More and more

If you need to obtain additional information from what’s already present in your report, don’t fear! There’s an Export CSV button that will make it possible to import all your data onto your favorite Spreadsheet software, and do anything you wish with it.

If you need additional information from a Team, or need to analyze several email accounts at the same time, don’t worry: Email Meter Premium now supports Teams as well, so you can see the report for your account or for anyone else in your team.

Email Meter enables you to analyze your Gmail usage visually, and from the insight gained, you can then optimize your productivity & that of your team.

Start using Email Meter now — for free!

What’s new in Email Meter Enterprise?

While you’ve been busy making your company more efficient, we’ve been taking all of your feedback and ideas, and integrating them into our platform. We’ve added User and Team Management, Google Groups metrics, and export to CSV function, and Advanced Filtering!

  • User Management: Located at the top right drop down arrow. Here, you can                                           see a list of all of your users, who’s an admin and who isn’t.                                       You can add new users, and delete old ones. You have control                                   over which users have access to the data (admins, viewers, or                                   sync only).

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  • Team Management: Located at the top right drop down arrow. You can set users                                      and managers. These teams can also be used as filters for                                        your data.

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  • Google Groups: In a new tab on the left. This is a good way to manage your Google                           Groups; seeing which ones are getting the most traffic, and maybe                             getting rid of some that aren’t as useful.

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  • Export to CSV: A small cloud icon at the top right of different metrics. This will                                   automatically export your data. You can do your own checks,                                     metrics, and comparisons. This feature gives you the ability to                                   manually customize your reports to meet your specific business                                 needs.

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  • Advanced Filtering: At the top bar. Allows you to include or exclude specific                                              domains and email addresses.

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These added features will allow you to further customize how you see your email analytics… and there are many more to come!